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Welcome To JB Variety

Welcome To JB Variety. Respect everyone Always SMILE and be happy Be kind, Patient and courteous Be aggressive …. Not a push over Learn from others Always be on time . What is expected of you. Take care of all customers Sale as much as you can Always ASUME the sale

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Welcome To JB Variety

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  1. Welcome ToJB Variety Respect everyone Always SMILE and be happy Be kind, Patient and courteous Be aggressive …. Not a push over Learn from others Always be on time

  2. What is expected of you • Take care of all customers • Sale as much as you can • Always ASUME the sale • Always try to UP SALE your customer • Maintain your store clean • Keep your self busy at all times • Use time efficiently

  3. What you can expect from JB Variety

  4. Assuming the Sale Always with a SMILE on Get them to say YES • What color would you like • How many would you like • What size would you like • What size do you wear • Would you be paying cash or credit card • Is there anything else I can get for you • Hey Try this on…(give it to them) see If you like it

  5. Steps to a Sale • Meet and Greet • Build Rapport • Product Selection • Close the Sale • Thank you

  6. Meet and Greet Meet and greet: Where customer meet with salesperson (Loud and Clear) • Hi! how are you / How are you guys doing today • Good morning/afternoon • Hi everything is 20% off today • Hi all of our men clothing is 10% off today • We have more styles inside come in and take a look • We have a buy one get one at half off special • Hey folks you guys should take a look at my new selection of (K-Swiss) follow me!

  7. Build Rapport Rapport: Where salesperson gets to know the customer • Were you looking for shoes for your kid or someone else? • Oh I have a brother that same age • Those dress shoes look good on you, are they a party or just for casual use! • What color is your dress? • What kind of party is it ( prom, quince ) • What color is your uniform • When do you play

  8. Product selection Product selection: Where salesperson helps customer pick out item or items • Here are all of our Lugzshoes… what one would you like • Here are all or our Ecko shoes… what size do you wear • These are all of our dress shoes… what color were you looking for • These are all of our shirts… what one would you like/what size did you say you wear • Here are all of our boots… they have 20%... What one would you like

  9. Close the Sale Closing the sale: Where Sales person finishes the sale and escort customer to Cash register • Great, is there anything else I can get for you • Ok ill have these at the front for you • Would you be paying cash or credit • Layaway is always available

  10. Thank you Thank you: Where salesperson thanks for coming in and invites them to come back soon • Thank you / you guys have a great day… hope to see you soon • Thank you and have fun at the party GIRL • Thank you… good luck in the game (soccer) • Thank you … have a nice day

  11. Thank You Now Go sale something or your all FIRED

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