INCREASE COLLECTIONS USING e -IWO AND THE DEBT INQUIRY SERVICE

1. INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE BILL STUART, BEV WOOTEN, TOBY HALLOWS, AND RENEE HIGGS ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

2. What is e-IWO? • States electronically send IWOs • Employers electronically acknowledge IWO • Federal Employer Identification Number (FEIN) is key • Handles terminations, lump sum payments • Implementation Options for employers • System to system • Fillable PDF and Spreadsheet

3. Portal Registration • Everyone must register • Complete a Profileform • Registration includes Agreement

4. e-IWO Process Flow

5. Why Do It? • Gets support to the families faster • Adding additional employers is straightforward • Saves time, money, and resources • Ensures uniform IWO data from all states • Increases accuracy and reliability of data • Acknowledgement provides timely feedback

6. Get Rid of the Crates!

7. Process to implement e-IWO • Complete Profile form • Provided with FEIN file • We establish connectivity with you • Test files to employers • Test acknowledgements from DFAS • Let employers you’re going live • GO LIVE!!

8. e-IWO Cost/BenefitAs of 02/28/2013

9. States on e-IWO • New Jersey • New York • North Carolina • North Dakota • Ohio • Oklahoma • Oregon • Pennsylvania • South Dakota • Tennessee • Texas • Virginia • Washington • West Virginia • Arizona • Arkansas • California • Colorado • District of Columbia • Florida • Idaho • Illinois • Indiana • Massachusetts • Michigan • Missouri • Nebraska

10. 430+ Employers on e-IWO – Comprising 4,300+ FEINs • Adecco • ADP • Coca Cola • Costco • DFAS • Dollar General • Dollar Tree • Express Professionals • Jack in the Box • Kelly Services • Meijer • Pepsi • Peoplelink • Quest Diagnostics • Ruby Tuesday • SSA • Target • Tyson Foods • UPS • Time Warner Cable • UPS • USPS • Verizon • Wal Mart • Yum! Brands

11. Resources • Software Interface Specification Document link: http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/eiwo/sis/eiwo_sis_qc.htm • e-IWO Workgroup • 31 States; 65+ employers – bi-monthly calls

12. Questions & Answers Contact Information Bill Stuartwilliam.stuart@acf.hhs.gov518-399-9241

13. Coca-Cola Refreshments USA, Inc.e-IWO Voyage • Decision to Convert • Implementation • Process & Procedures • Benefits Classified - Internal use

14. Coca-Cola Refreshments USA, Inc.e-IWO Voyage – Decision to Convert • Multi-State employer • Shared Service Environment • Multiple FEINs • Process High Volume of IWOs • Paperless Processing • Elimination of Duplication • Increase Productivity Classified - Internal use

15. Coca-Cola Refreshments USA, Inc.e-IWO Voyage - Implementation • First Contact • Choice of Format • Internal Resources • Set Up • Testing Phase • Working with the States • Validation & Consolidation of FEINs • Case Reconciliation Classified - Internal use

16. Coca-Cola Refreshments USA, Inc.e-IWO Voyage – Process & Procedures • Advantages of Paperless Processing • Print Only When Required • Creation of Process Flow • Electronic Responses • Termination & Suspension Process • Daily Process e-Mail Notifications • Reporting of Lump Sum Classified - Internal use

17. Coca-Cola Refreshments USA, Inc.e-IWO Voyage - Benefits • Cost Effective • Improved Efficiencies • Increase in Turnaround Time • Funds Disbursed to Families Quicker • Security • Reduction of Inquiries • Partnership W/State & Federal Agencies Classified - Internal use

18. Coca-Cola Refreshments USA, Inc.e-IWO Voyage Smooth Sailing…… Classified - Internal use

19. Oklahoma Child Support ServicesThe benefits of e-IWO for a state agency • Reducing costs • Budgets • Additional yearly savings • Additional employers • Additional IWOs • Percentage increase from previous year

20. Oklahoma Child Support ServicesThe benefits of e-IWO for a state agency • Saving time • Case Workers • Employers • Shifting workloads • Case workers

21. Oklahoma Child Support ServicesOutreach Activities and Benefits • Employer outreach • Workshops • Seminars • Luncheons • Webinars • Training videos

22. Oklahoma Child Support ServicesOutreach Activities and Benefits • Benefits • Increased good will • Options for employers • Cost savings

23. Oklahoma Child Support ServicesThe Future for States and Employers • States • States as employers • Increasing number of Employers on portal • Employers • Increasing number of States on portal • Percentage of IWOs by electronic means

24. What is the Debt Inquiry Service? • Centralized process for employers to report employees who are eligible to receive upcoming lump sum payouts such as bonuses, severance, vacation payouts, and other types of payments • Information provided by employers is compared to OCSE’s national debtor file that contains individuals who owe past-due child support • State agencies receive matches and contact the employers if money should be withheld from the lump sum payment

25. What employers are participating? • Major employers include – • Costco • AT&T • Coca-cola Refreshments • Gap, Inc. • Target • Shell Corporation • and locally – University of Central Florida! A total of 45 employers are currently sending DI files.

26. What information do states receive on the portal? • Here’s a brief demonstration

27. Which states are participating?

28. How can states participate in DI? • Fill out a Debt Inquiry Profile • Have your technical support group authorize you to use DI by having your state’s proxy server send a SD role code for you when you use the Portal • Contact the Portal Help Desk @ 1-800-258-2736, ocse.gr-portal@lmco.com to activate portal use

29. What are the benefits for families and children? • Lump Sum payouts = increase collections • Lump Sum notifications provide opportunities for new employment identification • Electronic notifications provide faster communication of new available income = faster money to families

30. How can we recruit more employers? • Contact state chapters of the American Payroll Association • Ask your state employment security agency to provide information to employers • Contact large employers in your state directly • Interested employers may contact the OCSE Employer Services Team at employerservices@acf.hhs.gov

31. Oklahoma Child Support ServicesDebt Inquiry Availability • Ease of use • Single point of reference • Response preference • Record options • On-line • Download

32. Oklahoma Child Support ServicesDebt Inquiry Benefits • Multiple employers • On-line system • Faster response time • Lump sum notification from employers not dealt with before

33. Coca-Cola Refreshments USA, Inc.Debt Inquiry Service - DIS • Easy Registration Process • IT resources Minimal • On Line Reporting for Lump Sum Payouts • Batch Reporting • Individual Reporting • Receipt of Successful File Transmission • Communication Preference • Streamlines Inquires to States Classified - Internal use

34. Coca-Cola Refreshments USA, Inc.Debt Inquiry Service - DIS If I could have But one wish…. The Participation of all States which Mandate Lump Sum Reporting! Classified - Internal use

35. Contact Information Bill Stuart – e-IWO William.stuart@acf.hhs.gov 518-399-9241 Renee Higgs – DIS Renee.higgs@ssa.gov 443-436-6476 Toby Hallows – OK DHS Toby.Hallows@okdhs.org 405-522-0607 Bev Wooten - Coca-cola Refreshments bwooten@coca-cola.com 813-982-7851 Classified - Internal use