1 / 6

The Francis Report :

The Francis Report :. Patients First and Foremost. The Findings – What went wrong. Patients and families were not listened to Multiple warning signs not spotted or acted on Information not shared and inadequate action taken

olwen
Download Presentation

The Francis Report :

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Francis Report: Patients First and Foremost

  2. The Findings – What went wrong • Patients and families were not listened to • Multiple warning signs not spotted or acted on • Information not shared and inadequate action taken “The system failed in its most essential duty, to protect patients.”

  3. The Findings – Keys themes • Values and Standards • Openness, Transparency and Candour • Leadership • Compassion and Care • Information

  4. Addressing the Themes • The CNO’s vision and strategy for Nursing, Compassion in Practice • Authorisation process for CCGs with a clear focus on quality, shaped by the first Francis report • Commitments made in planning guidance, Everyone Counts • Respond to the final report on Winterbourne View • Organisation Development Strategy, as a key driver of cultural change • The National Quality Board and the NHS Leadership Academywill play key roles in shaping the new culture • Sir Bruce Keogh’s investigation into hospitals which are outliers on measures of mortality

  5. Patient First and ForemostCollective Commitment • Apologises for failures • Commits to putting patients first and listening • Commits to doing the business of the patient, before that of the organisation or the system, with a direct connection to patients and frontline staff • Commits to working together to tackle poor care and promote excellent care in a spirit of openness and candour “Changing ourselves, our behaviour, individually and institutionally, is difficult, but we pledge to do so.”

  6. Patient first and Foremost: Initial Response

More Related