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TOP NOTCH Group of Companies

TOP NOTCH Group of Companies. CALL CENTRE SERVICES. OUR GOAL. To ensure that every client is provided with reliable services that is secure, has integrity, quality and value Setting industry standards for professionalism, accuracy and reliability as a service provider.

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TOP NOTCH Group of Companies

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  1. TOPNOTCHGroup of Companies CALL CENTRE SERVICES

  2. OUR GOAL • To ensure that every client is provided • with reliable services that is secure, has • integrity, quality and value • Setting industry standards for • professionalism, accuracy and reliability • as a service provider

  3. OUR STRENGTHS • Three main Factors: • QUALITY OF SERVICE • Ensure high quality output • Customer satisfaction • “On the job” project development

  4. OUR STRENGTHS • 2. TECHNOLOGY • Virtual legacy systems • Supported 24 hours/7 days/week • No interruption in service • No lag or quality degradation

  5. OUR STRENGTHS • 3. SECURITY • Hardware, network and data security • Paperless • No open ports • Password protected

  6. OUR SERVICES Provides a variety of services to clients who cover a broad range of industry sectors • Inbound Customer Service • Outbound Customer Service • Back Office Administration Support • Voice to text Conversion • Quality Assurance

  7. OUR SERVICES Inbound Customer Service • Help desk • Order taking • Reservations / bookings • Call pre-screening • Response handling • Message taking

  8. OUR SERVICES Outbound Customer Service • Consumer and business to business markets • Development of new customers • Database building and cleaning • Prospect qualifications • Sales lead generation • Market Research

  9. OUR SERVICES Back Office Administration Support • Data Entry • Data Conversion • Transcription Services • Accounting • Reports • and more….

  10. OUR SERVICES Voice to Text Conversion • Convert voice recordings to text for both Australia, United States, Canada and Australia

  11. OUR SERVICES Quality Assurance • Telemarketing and data services • Scoring and monitoring • Feedback within hours actual observation

  12. Our English Language Expertise • Key language points for our service are: • Strong BPO skills • Neutral accent • Cultural fit • Local time zone

  13. Key Cost Factors • Lower labour costs from outsource companies • Lower operational costs • Improved labour arbitrage • Lower attrition and transition codes • Established infrastructure • Accenture study indicates net total costs are 14% • lower than India

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