Lean Six Sigma

1. Lean Six Sigma Knowledge of Lean 6σ Tools can help you in your daily work.

2. What is LEAN? • a practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination • MORE VALUE, LESS WORK

3. What is Six Sigma? • A business management strategy that seeks to identify and remove the causes of defects and errors in manufacturing and business processes • A six sigma process only has 3.4 defects per million opportunities • 99.9997% efficiency

4. Six Sigma – Removing defects • Striving for PERFECTION!! • Improve processes • Reduce variation • Use data to identify causes of defects or variation • Why is variation a problem?

5. Six Sigma Method - DMAIC • Define • SMART goals • Measure • Analyze • Improve • Control

6. Six Sigma Tools • Are you a DATA HEAD??? • Pareto Chart • Ishikawa Diagram • Control Charts • 5 Why’s

7. 5 Whys? • Used to determine the root cause of a defect • Ask why the defect is occurring? • Then ask WHY again? • And again • And again • And again until you get to the root cause of the defect.

8. Questions about 6σ?

9. Lean – removing WASTE (MUDA) • Seven Types of Waste • Overproduction • Waiting • Transportation/Motion • Over processing • Inventory • Rework/Defects • Variation

10. Lean Tools • 5S • Just in Time • Poka-yoke • Value Stream Mapping

11. 5S Philosophy • Organizing and managing the workspace and flow to improve efficiency. • Sort • Straighten • Shine • Standardize • Sustain

12. Just in Time • Production of a product so that Is just in time for delivery to customer. • Less inventory • Different signals call for more or less production

13. Poka Yoke – Mistake Proofing • How can you keep the error from occurring? • Elimination – redesign process to eliminate the chance of the error • Facilitation – provide guidance to minimize the chance of the error • Mitigation – lessen the effect of the error on the consumer • Flagging – ensure the removal of all defective pieces before it gets to the consumer

14. Value Stream Mapping • Used to analyze the steps in a process that get a product to a consumer • Map the current state • Determine how waste can be eliminated • Draw a future state • Make it happen

15. Value Stream Mapping • To get the process right you need to understand the sequence of activities – what steps add value?

16. Questions about LEAN?

17. Final Thoughts • It does not matter what you call it – Lean Six Sigma, Total Productive Manufacturing (TPM), Total Quality Management (TQM), Operational Excellence • It is all about being efficient and doing things for a reason, not just because that is the way it has always been • Remove variation • All steps in any process should add value to the customer and they should be willing to pay for it.

18. Let’s Get Started!!!PURCHASE TO PAYMENT We are mapping out this process to create a clear picture of the steps involved to order and pay for an item purchased on campus.  Identify what steps in the process are breaking down and where we can become more efficient.

19. SIPOC Diagram • Suppliers – Providers of input • Input – Items that are needed to complete the process • Process – High level 5-7 steps • Output – Results of the process • Customers – Receivers of the output