First European Conference on “Silver Economy in Europe 2005 ” BONN, 17 to 18 February 2005

1. First European Conference on “Silver Economy in Europe 2005 ” BONN, 17 to 18 February 2005

2. ANDALUSIAN SOCIAL SERVICES FOUNDATION (FASS) www.juntadeandalucia.es/fundaciondeserviciossociales

3. Andalusian Social Services Foundation (FASS) The Andalusian Social Services Foundation (FASS) is a non profit-making organisation which reports to the Consejería para la Igualdad y Bienestar Social (Regional Government’s Department for Equality and Social Welfare). Created through the Andalusian Autonomous Governing Council’s Agreement of 24 October 2000.

4. Purpose To promote, develop and manage social care resources aimed at families and the groups into which these fit, in order to foster their welfare.

5. Objetives: • Organising and managing social care projects. • Cooperating with management of social services and centres. • Taking part in processes involving the control and evaluation of social services. • Organising, developing and initiating quality control models for social services. • Encouraging sponsorship in the area of social services. • Organising, channelling and managing acts of solidarity or social service-related action funded by companies.

6. Objetives: • Organising and managing social care projects. • Fostering collaboration on the part of public and private companies and organisations towards raising funds for social services. • Research, production, distribution and execution for new technology projects as applied to social services. • Taking part and collaborating in the design, development and execution of projects nationally and internationally. • Promoting, financing and raising awareness about social and/or care-related action.

7. Objetives: • Fomenting, financing and organising eductional, technical, scientific and cultural activities in connection with social care. • Involvement in training professionals in the social services. • Organising the collation of documentation on social services. • Cooperating in the development of care programmes in all fields. • Collaborating with the public administration departments, corporations, public and private institutions and individuals whose authority or activities affect, or are of interest in improving, the Andalusian Social Services System.

8. General working lines: • Organisation of social care programmes for the elderly. • Organisation and management of social care programmes for the disabled. • Organisation and management of social and educational care or social welfare programmes for children, adolescents and youths. • Promotion and funding of social and/or care activities. • Management and/or participation on international cooperation programmes and projects.

9. General working lines: • Encouragement of and organisation and / or participation in educational, training, technical, scientific and cultural activities in social care. • Fostering of and organisation and / or participation in conferences, seminars, thematic days within the area of social services. • Involvement in e-administration and the provision of citizens with information and services through data transmission. • Raising awareness about social and/or care activities.

10. PROMINENT ACTIVITIES • Research, production, distribution and execution for new technology projects as applied to social services. • Fomenting, financing and organising educational, technical, scientific and cultural activities in connection with social care.

11. ITC AND INFORMATION SOCIETY • Major increase in technological developments. • Change in personal habits as regards leisure, relationships and the population’s education. • Reflection in each professional context. • We are witnessing a social revolution prompted by the in-rush of new technologies and the appearance of the information society.

12. ITC AND INFORMATION SOCIETY • Technological progress opens up vast possibilities for integration and social participation for the elderly and the disabled. • We must not forget that this new situation can also create new barriers and give rise to social exclusion. • We must to bring the new technologies to these collectives, pro-actively providing possibilities and helping to create the right conditions so that this revolution does not mean there are barriers for them.

13. ITC POLICY AND INFORMATION SOCIETY • The FASS has equipped itself with a significant technological infrastructure onto which it continuously adapts resources and management methods. • Within the context of the second modernisation of Andalusia, the FASS proposes creating technological projects which make all the possibilities afforded by the information society available to the disabled and the elderly. • The commitment to welfare policies for all citizens guarantees social cohesion, the basis for sustainable, competitive development and the best tool to bring depth to democratic life.

14. FASS: PROGRAMS, DEVICES AND SYSTEMS DEPLOYMENT FOR INCREASING ELDERLY PEOPLE HEALTH AND WELL-BEING

15. Tarjeta Andalucía Junta sesentaycinco (“sixty-five”) card Is a personal and free document which the Andalusia Assembly has brought into circulation so that all those over 65 who are holders of it can access a host of services and facilities without the need for red tape. Norma Decreto 76/2001,(BOJA nº 40),

16. EVOLUTION OF THE NUMBER OF (“SIXTY-FIVE”) CARD As at 24/12/2004 there are 704,116 holders of this card, which means that 62.39 % of elderly persons in Andalusia already have one. 62.39 %

17. It comes in two forms: Andalucía Junta sesentaycinco (“sixty-five”) card Andalucía Junta sesentaycinco Oro Oro (“Gold sixty-five”) card

18. (“sixty-five”) card The card represents the key to access the different programmes and facilities

19. Programmes and facilities • The Andalusian Helpline Service. • Discount Programme for purchasing optical products. • Subsidised Transport Programme. • Mobile Helpline (project undergoing piloting). • Hearing-aid Purchase Discount Programme. • Free Legal Advice Programme. • 900 2001 65 telephone line.

20. Programmes and facilities • Cultural, recreational and leisure activities. • Household services. • Support scheme from Andalusian families. • Day-stay programme for the over 65s. • Family break programme for the over 65s. • Access to residential supported by public funds.

21. Programmes and facilities • 50% subsidy for the dining-room service at day centres (only for the gold card). • Subsidies provided by the Regional Government’s Public Works and Transport Department for basic functional adaptation of the home.

22. The Andalusian Helpline Service (S.A.T.) • Via the FASS, the Andalusian Assembly’s Department for Equality and Social Welfare has been setting up the Andalusian Helpline Service (S.A.T.) in the Autonomic Community of Andalusia and, as at December 2004, it has over 31,000 users spread over all of Andalusia. • Is a personal service based on new communication technology, which allows its users: • to stay in verbal contact via a telephone line with a switchboard manned by specially trained staff • 24 hours a day • three hundred and sixty-five days a year • In their house. Norma Order 28 /1/ 2004.

23. Purpose “To improve the quality of life for the elderly”. • Achieving and maintaining the highest degree of autonomy and independence for the elderly at home. • Trying to keep and integrate the elderly within the family and the social environment within which they lead their life. • Providing the elderly with security and safety, and prompt attention in cases of emergencies. • Coming to represent a means of support for families which take it upon themselves to look after the elderly.

24. PERMANENT MONITORING EMERGENCY LONELINESS DIARY INFORMATION AND SERVICES OWN MEANS USING THIRD PARTY USER’S HOME Operation The connection is made through the national telephone network and using elements which allow the user, in a simple and highly reliable way, to make verbal contact (in hands-free mode and without having to use the telephone) with the receiver switchboard.

25. CORDLESS TERMINAL FIXED TERMINAL Operation The home-based devices consist of at least a console unit and a remote control unit which the user of the service carries with them.

26. Benefits • The Andalusian Helpline Service has become the largest Helpline Switchboard and uses state-of-the-art technology within a process of continually updating and adding on extra services: • household services • additional safety and security devices (to guard against fires, straying etc.), • mobile helpline, telemedicine etc.

27. S.A.T. TEAM • 58 Phone operators. • 6 Supervisors. • 2 Project technicians. • 1 Administrative staff member. • 1 Project leader. • 1 Section leader • Total = 69 people. • Installation: • The company which was awarded the project is a Special Job Centre for the disabled and has a staff of 18 installers, who look after installation and maintenance of the devices over the whole of Andalusia.

28. 61% S.A.T. user characteristics • Over 2/3 are women. • Over 60% of users live alone. • 28% of users are aged between 75 and 79. • 33% are over 80. • Over 40% enjoy a 100% discount for the monthly service fee.

29. Devices extra to the home helpline • Within the Andalusian Social Services - Plan for Alzheimer’s Disease, Department for Equality and Social Welfare, the Helpline’s facilities have been broadened by adding other complementary features to the conventional devices (remote button and console)such as flood, gas, smoke or inactivity detectors. • greater degree of adaptation by the service to their needs • making the care provided for them more personal.

30. 32mm 3,8mm Devices extra to the home helpline • A series of additional devices or accessories are installed for the user families, which, together with the conventional Helpline devices, form “packages” or a set of devices which are adapted to the phase of the disease. • Designed to alleviate absent-mindedness or disorientation typical of them. • embrace flood detector • gas detector • smoke detectors • stray control system • controlling inactivity.

31. Mobile helpline The FASS is a participant in this social services oriented European Research and Development project. Provides support for the research line from the Andalusian Helpline Service. Proposal for the European Union’s eTEN programme under the name of MobilAlarm.

32. Mobile helpline 2003/1 call for proposals for the eTEN programme, Action Line A3, inclusion: “MobilAlarm: Validation of a European Mobile Helpline Service towards ensuring people’s inclusion and independence".

33. Innovative Germany and the United Kingdom are taking part in this project and it is led in Spain by Andalusia from the Junta de Andalusia through FASS with Attendo Systems as its technology partner.

34. Mobile helpline • It is a pilot project embraced within the Junta de Andalucía’s social policy and has the following aims: • To enhance the autonomy of dependent people. • To bring more peace of mind to them and their families outside the home. • To broaden the scope for action in the face of emergency situations. • To encourage the person’s continuation within their social environment with the highest degree of security and safety.

35. Mobile Helpline project programme of providing assistance 24 hours a day and 365 days of the year in activities which take place outside the home. A sample will be taken of 50 users of the Andalusian Helpline Service which is representative of the population at large, attending to various personal needs (Alzheimer, restrictions on mobility etc.) and involving various geographic locations (both urban and rural).

36. System • Device similar to a mobile telephone which combines GPS and GSM technology to offer a simultaneous communication and tracing system. • Single unit the size of a small cell phone. • Provide an assistance service outside the home. Specifications

37. Red GSM System The product will be oriented towards tracing and hands-free communication. For people with special needs, mainly the elderly This is extendable to other collectives such as Alzheimer’s, battered wives or others in risk groups. GPS satellite system mobile handset Andalusian Helpline Service basic telephone network GSM network

38. Basic features of the handset: • Simple to use, the user only needs to press a wide button and the unit will ring the Helpline Centre via GSM, as well as activate the GPS functions so they can be traced. • Small and lightweight (83x45x22 Mm. approx. and 100 grammes approx. including the battery), equivalent to a small cellphone. • Quality, hands-free telecommunication. • For emergencies a direct GSM call will go to the control centre using a prefixed communications protocol to guarantee it.

39. Basic features of the handset: • Monitoring of the battery, including handset “battery low” alarms. • Remote handset programming using SMS messaging. • The last known position, at the very least, will be kept stored in the handset. • Possible to ring the user’s private telephone number using the handset by pressing a pre-configured button.

40. Basic Services Emergency Service With immediate and personal access to the Andalusian Helpline Service Centre, whereby the operator has automatic indication of the person’s exact position using the GPS satellite system. Personal Services. People can be tracked according to personal needs. This is always subject to permission being given beforehand. Assistance and Information Service.

41. Telemedicine • Promoted the use of new communication technologies as new channels for providing services for the Andalusian elderly who are in a situation of dependency. • Consists of a full communications network which: • allows videoconferences, data transmission and the sending of diagnostic quality images (radiology, CAT scans, echography, macroscopic) • between primary health care centres, hospitals, casualty and emergency services and residences for the elderly under the aegis of the Department for Equality and Social Welfare. Norm Accord of 30 July 2002 between the Andalusian Social Services Foundation and the Iavante Foundation - Junta de Andalucía’s Department for Equality and Social Welfare

42. Telemedicina en Centros Residenciales de la Junta de Andalucía • Using this system seeks: • to ensure reasonable access for any patient to the health services when they need them • to ensure the greatest efficiency in sending resources in urgent or emergency situations • avoid unnecessary trips to hospital by the patient.

43. Controlling stray persons • Stray Persons Control System installing in the 18 residencesfor the elderly of the Andalusian Social Services. • To enhance the secure environment within which those in residential centres move around who, due to different aetiologies suffer from spatial disorientation with the risks that this entails by avoiding them wandering out of the residence. • Represents a guarantee for their families. • Effective instrument to back up the staff charged with looking after such people.

44. 32mm 3,8mm Controlling stray persons Each resident carries a tag on their person with a unique ID which will enable unambiguous identification of them if there is an alarm event .

45. ¡Alarm! Controlling stray persons Zones likely to be monitored will have a reading system which will in general consist of carpets that allow any person wearing a tag to be monitored as they pass through. Once the event alarm is triggered the Receiver Switchboard is notified and sees to setting in train the appropriate action, which includes sending a brief SMS message to mobile phones set up for this purpose.

46. Our address: FUNDACIÓN ANDALUZA DE SERVICIOS SOCIALES Edificio Acrópolis C/ Averroes, nº 8, 3ª planta. 41020 – Sevilla (España) Tfno: +34 955 049 300 Fax: +34 955 049 304 www.juntadeandalucia.es/fundaciondeserviciossociales