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Get it ! huh?. Get It! (defined). Simplify Fundamentals All directions. Complexity often adds value…. …but people complicate things…. …so…embrace AND simplify. Fundamentals?. Fundamentals. All directions?. INWARD UPWARD DOWNWARD SIDEWARD OUTWARD. INWARD—Be Real.
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Get It! (defined) Simplify Fundamentals All directions
All directions? INWARD UPWARD DOWNWARD SIDEWARD OUTWARD
INWARD—Be Real • Admit What Your Colleagues Already Know about You • Take a Hard Look at Your Core Values • Balance Ego and Modesty Put Your Stake in the Ground, Firmly Develop Your Signature Style
UPWARD—Exceed Expectations • Understand Your Manager’s Core Values • What if Your Boss is the CEO? • Learn to Fly at 30,000 Feet, Even if You’re Not a Frequent Flyer • Articulate Defensible Points of View • Stay Focused in the Face of Being Overwhelmed • Avoid Surprises at All Costs
11Avoid Surprises at All Costs What specific surprises most frustrate your boss, or business partners? • Missed commitments or deadlines • Failure to follow a process, causing rework (again) • Keeping quiet in a meeting but then speaking up later, after a decision is made • Saying “I’ve known that (insert name) wasn’t performing all along…” The SECRET? Talent + Over-Communication
DOWNWARD—Create Accountability • Upgrade Talent as if Your Career Depended on It • Clarify and Align Priorities • Reduce Uncertainty • Delegate “Unreasonably” • Obsess over Metrics
15 Delegate “Unreasonably” Your message when you delegate— “This assignment will stretch your skills. I will sweat blood to work alongside you to help you succeed.” • An A-player’s response— “Its about time you challenged me!” • An B-player’s response— “This is exciting IF you support me, provide resources and hold me accountable for what I can control.” • An C-player’s response— “You’re nuts.” (I will overpromise and under-deliver).
SIDEWARD—Influence Others • Understand the Real Motives of Your Colleagues • Listen ’til It Stops Hurting • Elevate Self-Esteem • Develop Trusting Relationships • Generate Controversy to Gain Respect
21 Generate Controversy to Gain Respect The paradox: you increase respect by skillfully— • Giving critical feedback to an employee • Challenging peers when they miss a commitment • Telling your boss that two metrics conflict • Increasing delivery requirements for a supplier • Raising prices with customers Tips: • boost your courage with data, not emotions • Remind yourself regularly….”What do I really stand for?”
OUTWARD—Develop Business Acumen • Get Strategy • Embrace Customer and Shareholder Reality • Become Financially Astute
23 Embrace Customer and Shareholder Reality You must— • …get inside the customers’ heads! Not just what they say, but their unstated needs, reflecting what they see and think. • …be able to articulate how customers perceive your company: • exceeding their needs • adding value, compared with competitors • …be able to articulate shareholder needs and how they perceive your company’s performance.
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