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Communication Skills NM School Health Assistants

Communication Skills NM School Health Assistants. Janie Lee Hall, School Health Advocate, NW Region Office of School & Adolescent Health Public Health Division, NMDOH. Personal Communication Styles. Take a few minutes to complete the personal communication styles assessment tool.

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Communication Skills NM School Health Assistants

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  1. Communication SkillsNM School Health Assistants Janie Lee Hall, School Health Advocate, NW Region Office of School & Adolescent Health Public Health Division, NMDOH

  2. Personal Communication Styles • Take a few minutes to complete the personal communication styles assessment tool. • When done, count the number of checkmarks for each statement with the letters D, I, S, and C. • When everyone in done, the facilitator will check in and provide further instructions.

  3. Personal Communication Style Characteristics Dominance (Control) • Walks and talks fast • Makes quick decisions • Results oriented • Like challenges • Handles crisis easily • Takes authority • Low relationship interest • Prefers changing activities Conscientiousness (Analyze) • Detail oriented • Orderly/organized • Makes slow decisions • Decisions based on fact • Prefers known circumstance • High expectation for quality • Low risk orientation • Diplomatic with people • Double checks accuracy Influencing (Express) • People oriented • Enjoys center of attention • Generates enthusiasm • Likes groups • Entertaining • Natural salesperson • Dislike detail • Promoter/persuader Steadiness (Support) • Patient • Understanding • Loyal • Dependable • Creates family environment • Long memory • Consistency • Willing to do what others will not • Likes appreciation/recognition

  4. Small Group Work: • Does this communication style description “ring true” for those of you in the group? • What is GREAT about you? What are your strengths? • What is CHALLENGING (or difficult) for you? • How would you LIKE others to communicate with you?

  5. Large Group Sharing Session: • Facilitator will prompt each group to share responses with others and lead a discussion. • Remember… • There are no “good” or “bad” communication styles • All have value and are needed within a workplace team

  6. To Increase Communication Effectiveness with High D’s: • Provide direct answers, be brief and to the point. • Ask “what” questions, more than “how” questions. • Stress logical benefits of your ideas. • When you are in agreement, agree with the facts and ideas rather than the person. • If you disagree, take issue with the facts, not the person. • If time constraints are present, get this out in the open.

  7. To Increase Communication Effectiveness with High I’s: • Pay attention to the environment, eliminate distractions. • Provide opportunity for them to verbalize about ideas, people, and their intuition. • Ask for their opinions and input. • Be prepared to allow time for relating and socializing. • If you need to give them details, it’s best to provide them in writing.

  8. To Increase Communication Effectiveness with High S’s: • Provide a sincere interest in them as a person. • Focus on answers to “how” questions to provide clarification. • Present ideas or opinions in a non-threatening manner, and allow them time to adjust. Listen and be responsive. • If you agree easily, look for areas of possible disagreement or dissatisfaction that, may not have been expressed. • If you disagree, be aware of hurt feelings, personal reasons.

  9. To Increase Communication Effectiveness with High C’s: • Provide pros and cons of ideas. • Support ideas with accurate data. • Be prepared to provide explanations in a patient & diplomatic manner. • If you disagree, disagree with the facts rather than the person. • Be organized and prepared, stay focused in your conversation. • If you are suggesting changes, give a full explanation, and provide the big picture.

  10. “I” Statements: • Purpose: To make a clear statement of your experience of an event or incident, in a way that another person can hear, and not feel the need to defend. • Listeners are more open to “hearing”, if we: • Express feelings & perceptions, rather than solutions • Take ownership of feelings/perceptions vs. blaming/attacking • Are open and direct vs. avoiding and indirect • Give a statement of need/want vs. being demanding • Are clear vs. “soft” or “nice”

  11. “I” Statements (cont…) • Basic format • When… (neutral description) • I feel… (be specific, no blame) • Because… (or) • What I would like is… (no expectations) • A few examples • I feel overwhelmed/anxious when I am given multiple tasks to complete, because I don’t know which one to do first. I would like to know which ones are priorities. • I feel frustrated when I get interrupted while I am talking. I would appreciate it if you would give me time to complete my thought, before you share what you’re thinking.

  12. Questions? Go forth and practice… 

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