Seamless Logistics Excellence: CONCOR Community System

1. Cargo Community SystemCONCOR’s perspective Sanjay Swarup GGM, CONCOR

2. Presentation Outline • About CONCOR: The Company • I.T. Systems in CONCOR • Expectations from CCS 2

3. CONCOR - THE COMPANY • INCORPORATED - MARCH 1988 • OPERATIONAL - NOVEMBER 1989 • AUTHORISED CAPITAL - Original Rs. 100 CR.; Now Rs. 200 CRORES • PAID-UP CAPITAL - Original Rs. 64.99 CR.; Now Rs. 194.97 CRORES • HOLDING PATTERN - MOR 61.8%; PUBLIC INCL FIIs 38.2% • DISINVESTED - Four Times- DURING FY’95, FY’96, FY’99 & FY’14 LATEST - Last divestment in March 2014 of 2.5 Mn shares • @ 5% discount to Rs. 833 per share price on • to CPSE ETF for Rs. 198.74 Cr. • LISTED COMPANY - IN NSE AND BSE (Price/Share in range of Rs. 1350-1450/-) • STATUS - SCHEDULE ‘A’ NAVRATNA COMPANY • MARKET CAP - INR 189.21 Billion NSE 31/03/2014 closing • - INR 308.82 Billion NSE 31/03/2015 closing • - INR 356.02 Billion NSE 29/05/2015 closing 3

4. VISION Having established ourselves as the leading Multimodal Logistics Company in India, our Vision is to see the Company not only retaining its position as the market leader but also to see it developing as a major player in the other parts of the value chain and also spread its wings in the global arena. MISSION • The Mission of the Company is to join with its community partners and stakeholders to make CONCOR a company of outstanding quality. • This is sought by providing responsive, cost effective, efficient and reliable logistics solutions to its customers through synergy with its community partners and ensuring profitability and growth. • The Company strives to be the first choice of its customers and remains firmly committed to its social responsibility and prove worthy of trust reposed in it.

5. CORPORATE OBJECTIVES • To be a customer focused, performance driven, result oriented organization, focused on providing value for money to its customers • To maximise productive utilisation of resources, deliver high quality of services and be recognised as setting the standards for excellence. • To constantly look for new and better ways to provide innovative services. It will aim for customer convenience and satisfaction, learn from its competitors and always strive for excellence. • To set measurable performance goals to support the objectives and mission of the organisation and work as a professional, competent and dedicated team for the organisation to achieve excellence in all areas of business and operations. • To follow highest standards of business ethics and add social value for the community at large by discharging social obligations as a responsible corporate entity. • To maintain absolute integrity, honesty, transparency and fair play in all its official dealings and strive to maintain high standards of morality.

6. CONCOR – Profile of Business CONCOR is in the core business of providing logistics support to EXIM & Domestic Industry in India. It co-ordinates multi-modal transportation. CONCOR specifically Designs, constructs, and operates Dry Ports (ICDs) & Domestic Terminals – currently operating 63 terminals including 48 ICDs/Dry Ports Co-ordinates pan India Containerized Rail Movements with first and last mile road bridging. Moves over 30 million tonnes of cargo by rail over an average lead of 1000 kms, cutting down CO2 emissions by over One Million tonnes per annum Apart from core business segments, CONCOR also operates Port terminals in collaboration with International Port Operators & is presently diversified into Cold Chain & Air Cargo Logistics business segments

7. SERVICES PROVIDED AT TERMINALS • Train Handling • Container Storage • Customs facilitation • Warehousing of cargo (Transit, Bonded, LCL etc.) • Associated Value Added Services • Door to Door Solutions • Also handle railway wagons in select locations developed as Private Freight Terminals (PFTs)

8. TRENDS IN BUSINESS

9. Market Share in Containerised Traffic

10. I.T. Systems in CONCOR • All the Operational and Commercial functions are computerized (ETMS/DTMS/Operations module/Container repair system) • From the time a Container enters our system, either at ICD or loaded on Train at Port, it is tracked. • All of our terminals are linked through a VSAT based network. • ERP for Oracle Financial system/ HR Payroll

11. Web enabled Customer interface • Container Track and Trace • SMS based Container tracking • Customer feedback/complaints system • Public Grievance system • Know Your Container (KYC): Touchscreen kiosks

12. E-filing of Documents • Enables customers to file their documents electronically from their offices • Online payment through NEFT/RTGS • All documents, like D.O., Forwarding note can be filed electronically • PDA summary of transactions to Customers

13. Electronic Data Interchange (EDI) CUSTOMS Automatic exchange of data between CONCOR and Customs at all major ICDs. Various import/export functionalities smoothened. SMTP data being captured at Ports. RAILWAYS Connectivity with FOIS system for train position updates. Data transmitted electronically from ETMS/DTMS to TMS system of IR for e-payment and RR generation.

14. Expectations from CCS • Update on pendencies • Loading/ Unloading plans • Data transfer: EGM/IGM • Forecast of vessels with discharge details

15. THANK YOU www.concorindia.co.in