The story so far… The range of HLH services… The next five years… Your thoughts…Question Time?

The story so far… • The range of HLH services… • The next five years… • Your thoughts…Question Time?

Established by The Highland Council in October 2011 • A charity developing and promoting opportunities in culture, learning, sport, leisure, health and wellbeing

Adult Learning Leisure Archives Nine Areas of Work Arts Youth Music Museums Sport & Outdoor Libraries

…the HLH approach • Increase income • Be more efficient • Protect and grow services

…the story so far

…the story so far

ADULT LEARNING • Co-ordinate and develop targeted adult learning • Provide and commission a range of targeted numeracy and literacy services • Manage, develop and support a network of learning centres • Resettling of Syrian Refugees into Highland Communities • Closing the attainment gap, reducing social isolation, tackling health inequalities and empowering communities Delivered through: Literacies Officers | Learning centres | Community based adult learning | Community Language Assistants | Volunteers

ARCHIVES • Conserve and make accessible archive collections • Records Management Service to all Council services • Operate the Highland Archive Centre and three local Archive Centres • Learning and outreach service • Provide a highland wide family history service Delivered through: Inverness Archive and Registration Centre | The Nucleus – Caithness Archive Centre | Skye Archive Centre | Lochaber Archive Centre A range of new media and web resources

ARTS • Provide local access to works of Highland, national and international importance • Programme the three visual arts galleries • Care for and promote the Council’s art collection Delivered through: Exhibitions Unit | Creative Learning Leader

LEISURE FACILITIES • Deliver low cost, safe leisure opportunities • Curriculum and after school activities • Learn to Swim programme • Coach led activities, personal training/teaching • Holiday programme activity • Specialist venues • Specialist advice Delivered through: Standalone leisure centres – wet and dry | Community schools | Community centres | Sports pitches |Highland Football Academy

LIBRARIES • Improve people’s lives and build stronger communities through literacy information and knowledge • Support the cultural, educational and recreational needs of individuals and communities • Provide access to and support for a wide range of digital resources and services Delivered through: Public libraries | School libraries | Joint school/public library/service point | Mobile Libraries | Library Support Unit Free public access computers and a range of new media and web resources

MUSEUMS • Conserve and make accessible the Council’s museums collections • Provide public access through two regional museums and three local heritage centres and a range of interpretive services • Support organised school visits • Undertake and promote research • Independent Museums Support Delivered through: Highland Folk Museum | Inverness Museum and Art Gallery | Inverness Castle Viewpoint | Heritage and visitor centre | Volunteers

MUSIC TUITION • Access to tuition in as many Highland schools and centres as possible • Develop pathways for young people to progress through appropriate performance opportunities at school, area and regional level • Maintain and develop a highly skilled team of specialist instructors and additional staff and volunteers • Develop opportunities for excellence through Highland Young Musicians activities • Promote the health and wellbeing benefits of music making • Support young people’s progression from Highland activities into the work of national organisations Delivered through: Music Development Officer | Music Instructors | Highland Young Musicians Groups | Freelance specialist staff

SPORT AND OUTDOOR ACTIVITIES • Provide an Active Schools Service in every ILC • Develop pathways for young people to progress from school to after school and community sports • Develop and maintain a range of physical activity and sport opportunities • Provide specialist development officers • Provide specialist advice and guidance to clubs and sports organisations • Manage offsite excursion safety management system • Develop outdoor activity and education programmes Delivered through: Active School Co-ordinators | Specialist development staff, Leadership, Community Sports Hub Officers | Countryside Rangers | Outdoor Activities/safety staff | Two outdoor activities centres | Volunteers

YOUTH WORK • Co-ordinate and develop local provision for young people • Widen opportunities through supporting community partnerships • Support young people to have a voice • Support and develop a range of achievement frameworks • Close the attainment gap • Develop targeted interventions towards young people in need Delivered through: Youth Development Officers | Youth Convener - Youth Voice - Youth Forums -Scottish Youth Parliament Highland reps | Young Scot Card | Duke of Edinburgh Award and a range of youth achievement awards | Support to youth clubs, centres, cafes

Co-location of services:East Caithness Community Facility • Leisure use +26% to 81,677 • High Life Leisure membership +49% to 896 subscriptions. • Income +70% to £329,315 • Library visits +120% to 147,005 • Book issues +23% to 32,722 • Library event attendances +802% to 15,858

Health and Wellbeing Partnership • Macmillan • Parkinson’s UK • UHI: Type 2 Diabetes (live project) and Falls Prevention report (completed) • GP Exercise Referral – new pilot in Grantown • Relocation of some Physio to Leisure Centres • Smoking Cessation in Community Centres • Cardiac Rehab developments • DWP supporting unemployed people back to work

Young People’s Leadership Programme • Aim : To offer opportunities in leadership & transferable life skills in every area of Highland to young people 12-25 years • Supporting wider achievement : Dual accreditation via Community & Youth Achievement Awards. Dance & Sports Leader awards. Duke of Edinburgh, National Pool Life Guard. Links to Saltire Awards. Scottish Governing body awards. HLH “Choose To Lead” Award • Deployment & Employment - opportunities in Museums, Galleries, Leisure, Outdoor, Libraries, Youth, Sport, Archives, Music. We grow our own work force • Partners : Hospice Leaders, STEM Leaders (Aberdeen Science Centre)

17/18Academic year at least 539 Young Leaders completed 25 hours = 13,475 hours

…to make the Highlands a better place to live, work and visit by working in partnership to develop and promote opportunities in culture, learning, sport, leisure, health and wellbeing PURPOSE

AMBITION …to be recognised and respected as the leading organisation delivering our purpose …to grow the business as a valued and trusted partner

VALUES quality financial legal environment innovate employer

OUTCOMES • Sustain a high standard of health and safety and environmental performance • Implement the service delivery contract with THC • Improving customer engagement and satisfaction • Improving staff engagement and satisfaction • Enhance the positive company image • Be a trusted and effective partner • Achieve sustainable growth across the organisation • Develop health and wellbeing across Highland communities • Develop and promote the High Life brand

GROWTH • HLH tourism offering • Other management Portfolios • Outdoor activities • Community partnership projects • Commercial opportunities • Events development

THOUGHTS What has been done well? What could be done better? Questions…?

Ian Murray Chief Executive High Life Highland 12-13 Ardross Street Inverness IV3 5NS Tel: 01349 781700 ian.murray@highlifehighland.com www.highlifehighland.com

The story so far… The range of HLH services… The next five years… Your thoughts…Question Time?