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How do reception and support of guests differentiate between Russia and Germany ?

This comparative analysis explores the differences in reception and guest support between Russia and Germany. It examines various aspects of intercultural management, public morality, communication, dining culture, and business culture. The analysis highlights the unique characteristics and preferences of each culture, providing insights for individuals and businesses operating in both countries.

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How do reception and support of guests differentiate between Russia and Germany ?

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  1. How do reception and support of guests differentiate between Russiaand Germany? - a comparative analysis - • 15.05.2019 (C) Renner, Catherine & Muth, Katharina 1

  2. 1 2 3 4 5 THEORETICAL BASIS INTRODUCTION COMPARISON CONCLUSION LIST OF PREFERENCES • Problem Statement • Objektives and structure • Intercultural Management • Selected relevant aspects • Public morality • Communication • Dining culture • Business culture TABLE OF CONTENTS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina 2

  3. THEORETICAL BASIS LIST OF REFERENCES 1 INTRODUCTION COMPARISON CONCLUSION INTRODUCTION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina "Don’t go with your own rules to someone else’s monastery." “Не ходите со своими правилами в чужой монастырь” 3

  4. CULTURE INTERCULTURAL MANAGEMENT THEORETICAL BASIS LIST OF REFERENCES 2 INTRODUCTION COMPARISON CONCLUSION THEORETICAL BASIS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina • Universal „orientation device“ • Orientation for thinking, evaluating and acting • Concentrating on culture-specific problem-solving 4

  5. THEORETICAL BASIS LIST OF REFERENCES 2 INTRODUCTION COMPARISON CONCLUSION THEORETICAL BASIS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina PUBLIC MORALITY “A morality is a system of principles and values concerning people's behaviour, which is generally accepted by a society or by a particular group of people.” «Мораль - это система принципов и ценностей, касающихся поведения людей, которая обычно принимается обществом или определенной группой людей.» 5

  6. THEORETICAL BASIS LIST OF REFERENCES 2 INTRODUCTION COMPARISON CONCLUSION THEORETICAL BASIS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina communication different languages explicit / direct vs. Implicit / indirect greeting decode the message of conversational partner in the right way conflict management 6

  7. DINING CULTURE THEORETICAL BASIS LIST OF REFERENCES 2 2 2 INTRODUCTION COMPARISON CONCLUSION THEORETICAL BASIS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina • used to maintain and create human relationships • has different value for different cultures • dining etiquettes • time devoted to the meal 7

  8. BUSINESS MEETING THEORETICAL BASIS LIST OF REFERENCES 2 2 2 INTRODUCTION COMPARISON CONCLUSION THEORETICAL BASIS cultural conventions reflected in: • 15.05.2019 (C) Renner, Catherine & Muth, Katharina • business communication • decision making • relationships on the workplace • hierarchies and power distance 8

  9. THEORETICAL BASIS LIST OF REFERENCES INTRODUCTION COMPARISON CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina COMPARISON Germany Russia 9

  10. THEORETICAL BASIS LIST OF REFERENCES 2 2 3 COMPARISON INTRODUCTION COMPARISON CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina PUBLIC MORALITY GERMANY RUSSIA • Time seen as very valuable • Common thought of not wasting time • Rules and structures • Individualism • Polychonic approach time • « Ти́ше е́дешь – да́льше.» • “Ride slower – you'll get further.” • Collectivism 10

  11. THEORETICAL BASIS LIST OF REFERENCES 2 2 3 COMPARISON INTRODUCTION COMPARISON CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina COMMUNICATION GERMANY RUSSIA • Low context culture Direct style of communication • Physical minimum distance • Adress mistakes directly • High context culture Indirect style of communication • Emotion orientated • Avoidance of criticism • Greeting: shaking hands • Greeting: shaking hands or nodding 11

  12. THEORETICAL BASIS LIST OF REFERENCES 2 2 3 COMPARISON INTRODUCTION COMPARISON CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina DINING CULTURE GERMANY • Table full of food with several courses • Toast and speeches • „In Russia, the sharing of food or consumables is of primary importance“ • Bills are not payed by the one who invites RUSSIA • Seating arrangement • Toasts only on special occasions • Finish everything on your plate • Bills are paid separately 12

  13. THEORETICAL BASIS LIST OF REFERENCES 2 2 3 COMPARISON INTRODUCTION COMPARISON CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina BUSINESS MEETINGS GERMANY RUSSIA • Distance between business and private life • Get to the point quickly and voice criticism directly • First things first and duty first • Cooperative management style with low power distance • Quick decision making • Appointments for everything • „familiar“ relationships • More interested in personal side of character • Hierarchy is clearly defined • Time to make decisions relatively high • Plans are short term or medium term, flexibility 14 13

  14. THEORETICAL BASIS LIST OF REFERENCES 2 2 4 INTRODUCTION COMPARISON CONCLUSION CONCLUSION TIME IS TIME AND MONEY IS MONEY INDIRECT DIRECT TIME IS MONEY • 15.05.2019 (C) Renner, Catherine & Muth, Katharina PUBLIC MORALITY COMMUNICATION GERMANY RUSSIA USE TIME IN THE MOST EFFICIENT WAY EMOTIONS 14

  15. THEORETICAL BASIS LIST OF REFERENCES 2 2 4 INTRODUCTION COMPARISON CONCLUSION CONCLUSION LOT OF TIME DEVOTED TO IT INDIRECT TIME IS TIME AND MONEY IS MONEY LESS IMPORTANT TIME IS MONEY DIRECT • 15.05.2019 (C) Renner, Catherine & Muth, Katharina PUBLIC MORALITY COMMUNICATION DINING GERMANY RUSSIA USE TIME IN THE MOST EFFICIENT WAY EMOTIONS 14

  16. THEORETICAL BASIS LIST OF REFERENCES 4 2 2 INTRODUCTION COMPARISON CONCLUSION CONCLUSION LOT OF TIME DEVOTED TO IT BUSINESS IS MORE PERSONAL INDIRECT LESS IMPORTANT BUSINESS IS BUSINESS DIRECT • 15.05.2019 (C) Renner, Catherine & Muth, Katharina COMMUNICATION DINING BUSINESS GERMANY RUSSIA USE TIME IN THE MOST EFFICIENT WAY EMOTIONS 14

  17. THEORETICAL BASIS LIST OF REFERENCES 4 2 2 INTRODUCTION COMPARISON CONCLUSION CONCLUSION BUSINESS IS MORE PERSONAL LOT OF TIME DEVOTED TO IT LESS IMPORTANT BUSINESS IS BUSINESS • 15.05.2019 (C) Renner, Catherine & Muth, Katharina DINING BUSINESS GERMANY RUSSIA 14

  18. THEORETICAL BASIS LIST OF REFERENCES TIME IS TIME AND MONEY IS MONEY 2 2 4 INTRODUCTION COMPARISON CONCLUSION CONCLUSION BUSINESS IS BUSINESS LESS IMPORTANT VERY IMPORTANT BUSINESS IS MORE PERSONAL INDIRECT TIME IS MONEY DIRECT • 15.05.2019 (C) Renner, Catherine & Muth, Katharina GENERAL OVERVIEW PUBLIC MORALITY COMMUNICATION DINING BUSINESS GERMANY RUSSIA 15

  19. THEORETICAL BASIS LIST OF REFERENCES 2 2 4 INTRODUCTION COMPARISON CONCLUSION CONCLUSION • 15.05.2019 (C) Renner, Catherine & Muth, Katharina “Difference is of the essence of humanity. Difference is an accident of birth and it should therefore never be the source of hatred or conflict. The answer to difference is to respect it. Therein lies a most fundamental principle of peace: respect for diversity.” John Hume 16

  20. THEORETICAL BASIS LIST OF REFERENCES 2 2 5 INTRODUCTION COMPARISON CONCLUSION LIST OF REFERENCES • 15.05.2019 (C) Renner, Catherine & Muth, Katharina • Baumgart, Annette; Jänecke, Bianca (2000): Rußlandknigge. 2., aktualisierteAufl. München: Oldenbourg (Lehr- und HandbücherzuSprachen und Kulturen). • Breslin, Gerry (Ed.) (2011): Collins dictionary. 11th ed. London: Collins. • Gerhardt, Cornelia; Frobenius, Maximiliane; Ley, Susanne (Eds.) (2013): Culinary Linguistics. The Chef's Special. Amsterdam, Philadelphia, Berlin: John Benjamins Publishing Company; Knowledge Unlatched. Available online at http://www.oapen.org/search?identifier=643255. • Hartmann, Rainer; Herle, Felix; Altmann, Gila; Anhalt, Katharina; Aschauer, Wolfgang; Bauer, Ulrich et al. (2014): Interkulturelles Management in Freizeit und Tourismus. Kommunikation - Kooperation - Kompetenz. Berlin: Erich Schmidt Verlag (SchriftenzuTourismus und Freizeit, v.17). Available online at http://www.esvcampus.de/ce/interkulturelles-management-in-freizeit-und-tourismus/ebook.html. • Lang, Rainhart; Baldauf, Nicole (2016): Interkulturelles Management. Wiesbaden: Springer Gabler (Lehrbuch). Available online at http://www.springer.com/. • Rothlauf, Jürgen (2012): Interkulturelles Management. MitBeispielenaus Vietnam, China, Japan, Russland und den Golfstaaten ; [Geert Hofstede imExklusivinterview. 4., überarb. und aktualisierteAufl. München: Oldenbourg (Management 10-2012). Available online at http://www.oldenbourg-link.com/isbn/9783486716733. • Sabath, Ann Marie (2004): International business etiquette. What you need to know to conduct business abroad with charm and savvy. New York: Authors Choice Press. • Wilson, Drew; Donaldson, Lloyd (1996): Russian etiquette & ethics in business. A penetrating analysis of the morals and values that shape the Russian business personality. Lincolnwood, Ill.: NTC Publ. Group (NTC business books) • http://masterrussian.com/proverbs/russian_proverbs_12.htm (30.03.2019) • http://www.uni-frankfurt.de/62886456/Guide_to_German_culture__costums_ and_etiquette_Aug_2016.pdf (06.04.2019) • https://www.commisceo-global.com/resources/country-guides/russia-guide (08.04.2019) • https://www.faz.net/aktuell/beruf-chance/karriere-im-takt-benimm-in-russland-1211145.html (06.04.2019) • Pictures: • https://www.google.com/imgres?imgurl=https%3A%2F%2Fcdn.pixabay.com%2Fphoto%2F2018%2F12%2F18%2F20%2F42%2Frussia-3883022__340.png&imgrefurl=https%3A%2F%2Fpixabay.com%2Fde%2Fimages%2Fsearch%2Fdeutsche%2520flagge%2F&docid=P8IhXre6q9gD_M&tbnid=dgfiFsPQE3tFuM%3A&vet=10ahUKEwiD_aLDiP3hAhXQsaQKHcn8ApsQMwjKASgnMCc..i&w=565&h=340&client=safari&bih=645&biw=1280&q=flagge%20deutschland%20russland&ved=0ahUKEwiD_aLDiP3hAhXQsaQKHcn8ApsQMwjKASgnMCc&iact=mrc&uact=8 17

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