Integration Platform Selection Methodology

1. May 02 | 2012 Integration Platform Selection Methodology Thorsten Evans Michael Grubb

2. GMCR History • 1980 Founder Bob Stiller gets a great cup of coffee in Waitsfield, Vermont and buys into the coffee shop. • 1981 Green Mountain Coffee Roasters, Inc. (GMCR) incorporates. • 1993 GMCR goes public on Sept. 21,1993. Stock opens at $10 (pre stock splits). • 1997 Green Mountain Coffee® is the first roaster brand to offer coffee in a K-Cup® portion pack for the Keurig ® Single Cup Brewing system. • 1998 GMCR closes retail stores to focus on wholesale business. • 1998 Keurig’s® first single cup brewer for the office is delivered. • 2003 Keurig’s® first at-home brewer, the B100, is launched.

3. GMCR History cont. • 2006 Green Mountain Coffee Roasters, Inc. (GMCR) acquires Keurig, Incorporated. • 2006/7 GMCR is the first company to be named #1 on list of “100 Best Corporate Citizens” two years in a row. • 2007 Keurig launches the B130, Keurig’s® first in-room single cup hotel brewer. • 2009 GMCR acquires the Tully’s Coffee® brand and wholesale business. • 2009 GMCR acquires the Timothy’s World Coffee® brand and wholesale business. • 2010 GMCR acquires Diedrich Coffee, Inc. • 2010 GMCR acquires Van Houtte.

4. Integration Solution: Why Now? • New • Landing a customer that requires EDI as a condition of doing business • Key partner mandates it. • Replacement • Outgrown solution • Looking to add new capabilities

5. Integration Solution: • Project Foundation • Project Start • Vendor/Solution Selection Process • Making Final Selection

6. Project Foundation • Select Project Sponsor(s) • Define Project Steering Committee • Define Project Stakeholders • Define General Budget • Define Project • Identify Core Selection Team • Create Charter

7. Integration Solution: • Project Foundation • Project Start • Vendor/Solution Selection Process • Making Final Selection

8. Project Start • Kickoff • Requirements Gathering • Everything goes • Initial Solution / Vendor Discovery

9. Project Start • Define Documents used in Selection Process • NDA • RFI/RFP/RFQ • Scorecards • Evaluation Criteria • Onsite Evaluation Scoring • Customer Reference Questions

10. Scorecards: Measurements used in selecting the Vendor/Solution.

11. Scorecards: Measurements used in selecting the Vendor/Solution.

12. Scorecards: Measurements used in selecting the Vendor/Solution.

13. Scorecards: Measurements used in selecting the Vendor/Solution.

14. Integration Solution: • Project Foundation • Project Start • Vendor/Solution Selection Process • Making Final Selection

15. Selection Process • Narrow Initial list to Viable Candidates • Invite Vendors to participate in RFP Process • Execute NDA’s • Provide RFI (RFP) to Vendors • Review RFI’s(RFP’s) / Select Vendors for Onsite Evaluations • Conduct Onsite Evaluations • Follow Up questions/presentations

16. Integration Solution: • Project Foundation • Project Start • Vendor/Solution Selection Process • Making Final Selection

17. Vendor/Solution Selection • Select top Vendor(s) • Conduct Referral Checks • Best Overall Solution • TCO/ROI • Support • Customer Referrals • Partner Fit • Vendor/Solution Roadmap

18. Q & A