IT Staff Augmentation - Request for Offers DIR-SDD-TMP-204 Vendor Conference

1. IT Staff Augmentation - Request for OffersDIR-SDD-TMP-204 Vendor Conference Pre-Bid ConferenceMarch 20, 2013

2. Welcome • Thank You for Your Attendance • Logistics and Housekeeping • Conference Registration • Other Logistical Information • Welcome Webinar Attendees

3. DIR Conference Speakers

4. Agenda • General Information • Procurement Process • RFO Timeline • RFO Overview • RFO Services • RFO Evaluation Criteria • Break • Historically Underutilized Business Information • Conference Recap/Closing

5. General Information • Point of Contact for all inquiries regarding this RFO • All communications regarding the RFO must be addressed in writing to • Refer to RFO Section 3.1regarding observance of this requirement.

6. Procurement Process • Disqualification of Offers • Failure to sign Executed Offer Form • Failure to complete Financial Information • Failure to complete a HUB Plan • Contact with DIR Personnel • Vendors and all vendor representatives shall not attempt to discuss the contents of this RFO with any employees or representatives of DIR. Failure to observe this restriction may result in disqualification of any related Response. • Packaging of Offers • Care must be taken to provide offers as outlined in Section 3.7 • NOTE: DIR is now requiring copies to be provided on thumb drives instead of paper. Each drive must be labeled per requirements. • Each thumb drive must contain editable versions of the response (no PDFs)

7. RFO Timeline

8. RFO Overview • Vendor Management System • Financial Review • Services and Pricing Index • IT Staff Augmentation Terms and Conditions • Vendor References • Appendix A, Vendor Information Form • Appendix B, Contract Marketing and Support Plan

9. RFO Overview (continued) • Financial Review • The financial review requires the submission of a DUNs number. • Failure to provide this information will result in your response being disqualified. • The financial review is a pass/fail determination that is final. • Only proposals which pass the financial review will continue to the evaluation phase. • Services and Pricing Index • Review of the Services and Pricing Index (Bid Package 4) is a pass/fail determination.

10. RFO Overview (continued)

11. RFO Overview (continued) • IT Staffing Augmentation Terms and Conditions • Number and significance of exceptions requested may negatively impact vendor score • These may also be considered when prioritizing contract negotiations • References (New Procedure) • Vendor must complete the top half of the form. • The vendor must provide the vendor reference questionnaire directly to three companies/government agencies. • The vendor reference must complete the remainder of the form as prescribed and return the form directly to DIR via email per instructions. • Forms submitted directly by the vendor to DIR will receive a score of zero.

12. RFO Services • Vendor Experience (Appendix A, Vendor Information Form) - Revised (Questions 12 – 18) • Explain why your firm and any subcontractors working with your firm are qualified to be on contract with the State of Texas as an IT Services Supplier. Please provide specific skill sets and/or experiences that distinguish your firm. • Provide an overview of the management and customer relationship team that will be responsible for managing the State’s relationship in the event of being awarded the business. Provide names, titles, and prior account management experience for accounts with services similar to the services being requested in this RFO. • Provide the number of years your company has sold the services requested in this RFO to Texas state agencies, local governments, independent school districts, and institutions of higher education.

13. RFO Services (continued) • Vendor Experience (Appendix A, Vendor Information Form) – cont’d • Explain ability to attract, hire and retain qualified, technically competent and trained personnel able to satisfy potential Customer requirements. Address each of the following: • Describe the staffing mechanism used, including a description of what staffing resources will be available to the Vendor, based on sub-contractor relationships, strategic partnerships and in-house resources. • Explain the typical length of time it takes to staff a position including assembly of sub-contractor staff, independent consultants or Vendor staff. • Explain how your company fills unexpected vacancies of candidates. • Describe what measures will be taken to staff critical positions requiring unique or hard to fill technical expertise • Describe conditions under which Vendor will use independent consultants and subcontractors. • Describe the actions(s) that will be taken if an employee is unable to perform on a project.

14. RFO Services (continued) • Vendor Experience (Appendix A, Vendor Information Form) – cont’d • Explain ability to attract, hire and retain qualified, technically competent and trained personnel able to satisfy potential Customer requirements. Address each of the following: • Describe the steps that will be taken to ensure continued satisfactory performance on the project after the removal of an employee. • Provide specific skill sets and/or experiences that distinguish your firm.. • Do you have an existing ITSAC contract? Yes/No • Have public entities in any other states purchased the services requested in this RFO from your company in Fiscal Years 2011, 2012 and 2013? Yes/No • Have the principals in your company been responsible for sales to public entities or any other states for the services listed in this RFO in Fiscal Years 2011, 2012 and 2013? Yes/No

15. RFO Services (continued) • Contract Marketing and Support Plan (Appendix B) NEW ITEM • Describe strategy for marketing and selling the services. • Describe strategy for providing sales, order processing, and support of Customers. • Provide projected sales for the next 12 months. Show the projected sales breakdown by segments: State and Local Governments, Higher Education, and K-12. • Explain how the marketing and support plan will result in sales.

16. RFO OverviewEvaluation Criteria Vendor Information and Qualifications 50% Contract Marketing & Support Plan 20% Vendor References 15% Conformity with Terms and Conditions 15% Services and Pricing Index Pass/Fail ________________________________________________ 100%

17. Pre-Bid Conference, RFO DIR-SDD-TMP-204 • Pre-Bid Conference Break

18. HUB Subcontracting Plan • DIR encourages all respondents to seek Historically Underutilized Business (HUB) subcontractors and maximize HUB participation in their bids. • Responses submitted without a HUB Subcontracting Plan (HSP), will be disqualified • All respondents, HUBs and Non-HUBs, are required to submit a completed HSP • The HSP form includes specific instructions for meeting the Good Faith Effort requirements • Refer to your provided HUB Subcontracting Plan Checklist (provided in bid package 1, Appendix C of the RFO). • You may contact DIR’s HUB Coordinator for assistance in completing the HSP • Please make sure that you provide TWO (2) separate signed copies of the HUB Subcontracting Plan. ONE (1) in the three ring binder and ONE (1) in a separate sealed envelope.

19. HUB Subcontracting Plan (continued) • If you are subcontracting, notification of subcontracting opportunity must be performed. • Provide written notification of subcontracting opportunity listed to at least three State of Texas HUBs • Provide written notification of subcontracting opportunity to two (2) minority or women’s trade organizations or development centers • Allow no less than seven (7) working days from their receipt of notice for HUBs to respond • Note: Attach supporting documentation (letters, fax transmittals, email, etc.) demonstrating evidence of the good faith effort performed

20. HUB Subcontracting Plan (continued) • If not subcontracting, your response must contain an explanation demonstrating how your company will fulfill the entire contract with its own resources • Self-Performance Justification • Alternative to the Good Faith Effort • State of Texas Mentor Protégé Program • Protégé must be a State of Texas HUB • Approval process is no less than two weeks • Contact DIR’s HUB Coordinator

21. HUB Contact • You may contact DIR’s HUB Coordinator for assistance in completing your HUB Subcontracting Plan (HSP)

22. Vendor and Webinar participants are encouraged to submit all questions regarding this RFO by fax, e-mail, or in writing to the Point of Contact listed in Section 3.1 as stated in the RFO. Although DIR may provide tentative responses to questions submitted during the conference responses are not official until they are posted as an addendum to this RFO, requisition number DIR-SDD-TMP-204, on the Electronic State Business Daily, http://esbd.cpa.state.tx.us/. Questions will be accepted until 2:00 pm CT on March 22, 2013. Answers will be posted on the Electronic State Business Daily (ESBD) on March 29, 2013. Written Questions and Official Answers

23. Conference Recap/Closing • All questions, inquiries, etc. should only be directed to Carrie Cooper • Deadline for submitting questions: March 22, 2013, 2:00 pm CT • Answers to the questions are not final until posted • Frequently visit the ESBD • References are due April 15, 2013, 2:00 p.m. CT • Responses are due April 15, 2013, 2:00 p.m. CT • Contact Information