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Direct Connect

Direct Connect. Progress To Date & PROPOSED IMPLEMENTATION PLAN. Posted 5/17/. Action Requested by Executive Team. Endorse Direct Connect implementation plan

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Direct Connect

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  1. Direct Connect Progress To Date & PROPOSED IMPLEMENTATION PLAN Posted 5/17/

  2. Action Requested by Executive Team • Endorse Direct Connect implementation plan • Acknowledge the priority status of Direct Connect’s proposed technology solutions and their integration with other IT priority projects (i.e., electronic case file and SMI) • Assign ongoing Direct Connect FTEs

  3. What is Direct Connect? A business process and set of technology solutions to integrate services from first contact

  4. Benefits • Faster and more holistic access to services for customers beginning at first contact • Laying of groundwork for customer self-help (E-Gov service capabilities) • More unified “front door” offering staff an efficient method to collaborate on cases when a client is in need of multiple services • Takes advantage of the development process for electronic case file (ECF) and SMI, already in the queue

  5. Planning DeliverablesMay 2005 – April 2006 • A common business process encompassing all access points in the department • Technology solutions identified to implement business process • Opportunities and obstacles identified for integrating services more fully in the future

  6. Deliverable 1 – Business Process

  7. Office of Multicultural Services Immunization Services Child Care Assistance 348-TOTS Follow-Along Program Adolescent Parent Unit Adolescent Services Early Childhood Services Work Supports Front Door Veterans Services WIC Healthcare for the Homeless Homeless Access Unit Powderhorn Partners Eligibility Supports Adults ES Families ES - Business Partner Line ES Outreach Child Support Aging and Disability Services Child and Teen Check-Up Children's Mental Health Chemical Health Access Unit Community Based First Response Child Protection Screening and Investigation Adult Protection/Common Entry Point Village Social Services HAP Clinic School Success Program Service Area Interviews -Business Process Feedback- Service area interviews conducted to assess requirements and readiness. Met with:

  8. Pilot-Key Components of Business Process- Pilot #1 using interim technology tested broader needs assessment (BNA) and referral tracking with: Eligibility Supports-Behavioral Health Aging and Disability Services Eligibility Supports-Registration Eligibility Supports-Adults office interview Eligibility Supports-Adults mail-in health care applications Aging and Disability Services Initial Consultation Team Front Door Access Screeners

  9. Additional Feedback-Business Process and BNA- • Community organizations • HSAMs and other dept administrators • Client feedback on business process • Additional client input in process

  10. Deliverable 2-Technology to Support Business Process- We plan to: • Develop technology tools needed to implement parts of the Direct Connect business process now • Take advantage of the development process for electronic case file (ECF) and SMI, already in the queue, in order to fully implement Direct Connect by December 2007

  11. Overview of Proposed IT Solution

  12. Current Activities-Technology to Support Business Process- • HSPHD Referral Directory • Interactive BNA including business logic with links to HSPHD Referral Directory & community resource directories such as MinnesotaHelp.info • Direct Connect intranet page to house BNA, Referral Directory, and other resources to assist HSPHD workers

  13. DEMO

  14. Deliverable 3-Opportunities and Obstacles- • Adopt case collaboration standards • Address data sharing and confidentiality issues • Create permanent organizational structure • Expand business logic in assessment • Make Direct Connect process and tools available/accessible countywide • Create two-way referral capability with community agencies • Monitor referral results

  15. Implementation Plan • Phase I – Needs assessment decision tool and electronic resource directory on the intranet • Phase II – development of a common client connection plan in conjunction with ECF development • Phase III – Ongoing sustainability, move to web-enabled E-Gov solutions; complete suite of technical tools to support front-to-back process

  16. Resources Needed

  17. Discussion & Questions

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