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J’adore La Fondue

J’adore La Fondue. SALES PRESENTATION. 6 Easy Steps!. Eye Contact The Approach Show Knowledge Obtain Customer interests Take the Order Close Order/Thank the Customer. EYE CONTACT. Keep your eyes open Eliminate distractions Drifting is unacceptable. THE APPROACH.

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J’adore La Fondue

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  1. J’adore La Fondue SALES PRESENTATION

  2. 6 Easy Steps! • Eye Contact • The Approach • Show Knowledge • Obtain Customer interests • Take the Order • Close Order/Thank the Customer

  3. EYE CONTACT • Keep your eyes open • Eliminate distractions • Drifting is unacceptable

  4. THE APPROACH • Confidence and Attitude is key • Smile • Follow the formula: “Hello Sir/Madam, My name is Name, I am the JOB TITLE J’adore La Fondue; would you like to see what have offer today?”

  5. SHOW KNOWLEDGE • Know the chocolate • Know the dipping items • Know the fountain used • Make suggestions to customer.

  6. OBTAIN INTEREST • Start with the benefits we offer • Ask the customer what they like • Find common ground • Try not to force your opinion • Give them room to think

  7. TAKE THE ORDER • Go into detail but try not to overwhelm the customer resulting into confusion. • Once the customer say’s “yes” to a package, STOP SELLING.

  8. CLOSE/THANK THE CUSTOMER • Restate what they plan on purchasing. • Go to order form and explain in detail, while the customer is filling it out. • Thank the customer for his/her business. • Leave on a good point.

  9. IMPORTANT TIPS • Listen more than talk. • Never interrupt or talk over a client. • Attitude is everything. • The customer doesn’t care how much you know, but how much your willing to care.

  10. IF WE CAN DO IT. YOU CAN!

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