Module 3

1. Module 3 Standard Area 3: Managing People and their Work (Part 1)

2. Agenda • Warm-up & Introductions • Homework Review • Background: • Standard Area 3: Managing People & Their Work • Assessment • Standards 3.1 – 3.3 • Check In • Wrap-up & Evaluation

3. Managing People & Their WorkLearning Objectives • Participants will: • Understand how managing people and their work contribute to their organization’s success in achieving their mission • Know the key elements of Standard Area 3: Managing People and their Work • Be aware of resources that can assist them in implementing this Standard • Be able to identify next steps they must take to achieve this Standard

4. Standard Area 3: Managing People & Their Work • How you Manage People & Their Work • impacts your organization’s ability to • Keep the Right People • It involves relationship-building, compensation (direct & indirect rewards and benefits), employee retention and what to do when people leave.

5. Standard Area 3: Managing People & Their Work • Online Resources to support implementation of this Standard: • HR Management Standards • HR Toolkit: • Keeping the Right People – provides resources needed to support Standards 3.2 to 3.5 • Compensation and Benefits – provides resources to support Standard 3.6

6. Assessment

7. Standard 3.1: All new employees are oriented to the position and to the organization • Orientation is a process for introducing new employees to the organization, its mission, its activities and programs as well as their jobs.

8. The purpose of orientation is to: • Make the new employee feel welcome • Reduce the anxiety of the new employee • Socialize the new employee to the values and desirable behaviours of the organization • Help the new employee be successful in his/her job • Enable the new employee to quickly become productive • Start building the relationship between the employee and the supervisor

9. Basic orientation may include information on: • HR management policies • Employee benefits and any documentation explaining benefits • The organization’s mission • The governing, management & reporting structures • The funding structure • The organization’s programs and services • Expectations of the position over 3 months, 6 months, and 1 year later • Resources available to support the position • Respective roles and responsibilities of volunteers • and staff

10. Standard 3.2: Managers and supervisors with the responsibility for managing the efforts of others are provided with appropriate learning opportunities to develop their supervisory skills

11. Standard 3.3: All employees have work plan/performance objectives that identify the tasks/activities and expected results for future performance

12. SMART Performance Objectives • In terms of performance objectives, it is important that they be clear to both the employee and supervisor. Using SMART goals can help set objectives and define indicators that are clear to everyone. SMART goals are:

13. Homework: Option 1: Evaluate (or draft) your organization’s orientation process against the suggestions and ideas within the HR Toolkit. Where is it strong? Where is it weak? What options exist for improvement? OR Option 2: Draft SMART performance objectives for a role within your organization taking into consideration the recommendations and ideas within the HR Toolkit.

14. Zoom! What’s one thing you’ve learned; No repeats!

15. Evaluation Before you leave, please complete the evaluation accessible at: http://www.ittybittyurl.com/W0o

16. Checking In…In your group, assign a note taker to document the conversation.Discuss, What’s Working? What’s NOT Working?Suggestions for Improvement15 minutesTIMEKEEPER: ________________