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Chapter 3, 3.4

Chapter 3, 3.4. Resolving Consumer Problems. Appeasement, not anger. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment 4) Explanation of what is wrong 5) How you want problem resolved . The Complaint Process.

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Chapter 3, 3.4

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  1. Chapter 3, 3.4 Resolving Consumer Problems

  2. Appeasement, not anger Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment 4) Explanation of what is wrong 5) How you want problem resolved

  3. The Complaint Process Step 1: Return to the store Speak to sales person, ask for resolution

  4. Step 2: Ask for a manager

  5. Step 3: Write the company Ask for restitution Don’t be emotional Ask for restitution

  6. Step 4: Contact a consumer group

  7. Step 5: File suit

  8. Consumer Organizations • Better Business Bureau (BBB) • Nonprofit • Resolves disputes between consumers and sellers • Keeps a file of complaints • Educates consumers by providing information • Promote honest selling practices BBB has no legal power to enforce any decision

  9. Other Ways To Resolve Issues Arbitration Media help Decision is binding and enforceable Can help bring light to an issue and ensure speedy resolution

  10. What Has The Government Done To Help? Truth-In-Information Act Requires businesses to supply accurate and honest information and instructions

  11. Other Useful Information Cooling off periods Attorney general/ consumer affairs • 3 days to back out if signed in your home • Enforce consumer protection laws, register a complaint with them

  12. Court—Your LAST Resort Small claims court can handle cases up to $10,000. No lawyer needed. Court costs are low. Quick resolution.

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