O ptimised Real Estate and Facilities with IBM Solutions

1. Optimised Real Estate and Facilities with IBM Solutions

2. Real Estate & Facility Challenges Reduce Costs Property is often 2nd highest cost Legislation Accountancy rule changes, GHG emissions, energy use, water use Globalisation Manage best practice across disparate geographies Big impact available: Global 100 company $925million within 5 years

3. Real Estate & Facility Challenges Reduce Costs Property is often 2nd highest cost Legislation Accountancy rule changes, GHG emissions, energy use, water use Globalisation Manage best practice across disparate geographies What we’ve learned: Companies don’t know what they have

4. Challenges in Real Estate & Facility Operations Many legacy systems Positive business impact Demanding Further cost reductions Challenging Large volumes of data Limited decision support High levels of manual input Little to no analytical capability

5. Real Estate & Facility Challenges Reduce Costs Property is often 2nd highest cost Legislation Accountancy rule changes, GHG emissions, energy use, water use Globalisation Manage best practice across disparate geographies Difficult to identify true full costof operating a property Rich data is often unexploited in pursuit of business efficiency Properties operating as silos of systems and data Too many business processes require manual intervention Difficult to determine the value of 3rd party services

6. How IBM’s TRIRIGA solution helps Operate with optimal real estate capacity Operate the optimised real estate efficiently Comply with regulation & mitigate risks Accessible & accurate data Integration of functional models across: Automate processes Strategic planning tools Accelerated successful project implementations and realised returns

7. Customer Case Studies • Global 100 Company • Identified over 46 million sq ft of vacant space and reduced real estate portfolio through disposition • NET RESULT: Reduced lease expenses by $198m over two years • Pharma Company • Consolidated space from 59m to 51m SQF and disposed of excess space • Manage 30,000 room reservations per month • NET RESULT: $80m in reduced facility costs in first year • Banking Client • Shaved average response time per work ticket by 10 minutes • 14,000 hours per year saved over 84,000 work tickets per year, at $35 per hour Service Technician time • NET RESULT: Reduced work order costs by nearly $500k per year • Retailer • Shrunk time from site selection to store opening from 12 to 10 wks • Increased revenue per store by $30k at 1700 new stores per year • NET RESULT: Increased revenue by $51m by opening stores faster • US Laboratory • Automated emissions calculations & auditable CO2e reports to DOE • NET RESULT: Reduced planning and analysis meetings by weeks

8. IBM solutions for optimised real estate and facilities enable real estate, project, energy, operations and space efficiency Business Analytics (KPIs, advanced reporting) TRIRIGA Operations TRIRIGA Environmental TRIRIGA Facilities TRIRIGA Real Estate Project Management Space Management Operations & Service Environmental & Energy Mgt Real Estate Management Shared/Common Data and Process Integration Common Workplace Platform, Database & Documents Internal/External Integrations

9. How to start small while capitalizing on a wider vision and being able to deliver concrete business values to your company Geography Region 4 Region n… Region 1 Region 3 Region 2 Portfolio Data Real Estate Development Path by Geography Environmental and Energy Customer Request Central (self service, way-finding) Business Analytics (KPIs, advanced reporting) MODULES Real Estate Management Space Management Corporate Facility Management Project Management Operations & Service Environmental & Energy Mgt Portfolio Planning Site Selection Transaction Management Lease Administration Lease Accounting AR Tenant Tracking Payment Processing Client Requests Program Management Fund Management Scope Management Cost Management Schedule Management Resource Management Quality Management Vendor Engagement Procurement Contact Center Service Management Warranty Management Preventive Maintenance FacilityAssessment Security/Key Management Inventory Management CapitalPlanning Resource Planning CO2 Emission Tracking Utility Tracking Waste Disposal Water Consumption Green Opportunities Tracking Environmental Certification Energy Star Integration Space Management Space Chargeback Space Requests Strategic Planning Move Management Reservation Management Personnel Provisioning CAD Management Development Path by Function Capital Project Management Shared/Common Data and Process Integration Common Workplace Platform, Database & Documents Internal/External Integrations Maintenance Management

10. Let’s look at some wins. Customer Case Studies • Global 100 Company • Identified over 46 million sq ft of vacant space and reduced real estate portfolio through disposition • NET RESULT: Reduced lease expenses by $198m over two years • Pharma Company • Consolidated space from 59m to 51m SQF and disposed of excess space • Manage 30,000 room reservations per month • NET RESULT: $80m in reduced facility costs in first year • Banking Client • Shaved average response time per work ticket by 10 minutes • 14,000 hours per year saved over 84,000 work tickets per year, at $35 per hour Service Technician time • NET RESULT: Reduced work order costs by nearly $500k per year • Retailer • Shrunk time from site selection to store opening from 12 to 10 wks • Increased revenue per store by $30k at 1700 new stores per year • NET RESULT: Increased revenue by $51m by opening stores faster • US Laboratory • Automated emissions calculations & auditable CO2e reports to DOE • NET RESULT: Reduced planning and analysis meetings by weeks