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L & IS Annual Report

L & IS Annual Report. Academic Year 2002-2003. L & IS Annual Report 2002/03. Context Introduction New Developments and Services Service Moves and Changes Staff Development Process Management Groups Coming Soon Context for Future Strategic Development Conclusion. Context.

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L & IS Annual Report

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  1. L & IS Annual Report Academic Year 2002-2003

  2. L & IS Annual Report 2002/03 • Context • Introduction • New Developments and Services • Service Moves and Changes • Staff Development • Process Management Groups • Coming Soon • Context for Future Strategic Development • Conclusion

  3. Context • Continuing move from Teaching to Learning. • Increasing use of e-learning. • Increasing reliance on IT for all aspects of UWIC activity. • Uncertainty due to potential merger.

  4. 1. Introduction • L & IS provides a very broad range of services. • The service has a direct impact on the student learning experience. • Significant progress has been made in many areas.

  5. 2. New Developments and Services • Llandaff Learning Centre • Visitor Figures. • Issues & Renewals. • Online Library Induction • Online Library Induction. • Online Renewals • SCONUL Research Extra • Mapping Wales • Network Expansion • Increased Helpdesk enquiries/support • Trends. • New Llandaff Server Room

  6. New Developments and Services (continued) • Virtual Learning Environment • Online and Fast-Track Enrolment • Student Loan Payment via BACS • Academic Enquiry System • New Annual Course Report System • New System Training Provision • Major System Upgrades etc

  7. 3. Service Moves and Changes • Howard Gardens Refurbishment • New Issue Desk at Colchester Ave • Enhancements to Disabled Facilities • Shelf-Ready Books • Increased Electronic Resources • Additions to Stock (11565 new items)

  8. 4. Staff Development • Extensive staff development has been undertaken to support all L & IS development • Considerable time was spent in developing strategy for merger. Not all of this was wasted time. • Appendix C (Page 14) provides staff development detail

  9. 5. Process Management Groups • Considerable work has been undertaken by the groups during the year most of which has resulted in significant improvement • Enrolment • Customer Relations • Modular Tracking & Awards • Space Management • E-Learning

  10. 6. Coming Soon • Cyncoed Learning Centre • Heron • Talis Alto • Slide Library • Talis Prism • HELP Project • Dyslexia Workshop • Howard Gardens Learning Centre • Direct-Entry Student System • Improved Blackboard Support

  11. 7. Context for Future Strategic Developments • The task - to provide an excellent level of support students and staff in their learning, research and management/administrative activities within the resources that are available to us. • More flexible provision through extended opening hours etc • Real-time information provision to support MLE development and delivery • Staff development is a key issue, equipping them for the changes ahead.

  12. 8. Conclusions • A very busy and successful year despite the uncertainties. • Continuing the transition from Teaching to Learning there will be even more need to provide a more comprehensive and integrated service delivered flexibly working with others across UWIC. • There is still much to do and another busy year lies ahead.

  13. L & IS Key Objectives for Current/Next year • Development & Implementation of Phase2 of the Cyncoed Learning Centre. • Implement Online Enrolment and Module Selection. • Introduce more Comprehensive and Integrated Student Academic Support (Working with LTSU, Disability Unit, and Schools). • Investigate Document/Content Management System. • Introduce New HR/Payroll System. • Implement the new Slide Library System. • Implement new Networking Infrastructure at Colchester Avenue. • Plan Howard Gardens Learning Centre Development. • Investigate Collaboration Opportunities.

  14. Things That Were Left Out • Contribution to Computing Subject Review • Working with LTSU on initial setup and testing of Question Mark Perception. • Working with PDR on implementing Virtual Private Network • Open Access Computer Room at Howard Gardens

  15. Library/Learning Centre Visitor Figures Annual Report - Page 9

  16. Issues & Renewals Annual Report Page 10

  17. Colchester Ave Helpdesk Trends

  18. Cyncoed Helpdesk Trends

  19. Howard Gardens Helpdesk Trends

  20. Llandaff Helpdesk Trends

  21. Staff Development

  22. Enrolment Process Management Group

  23. Customer Relations Process Management Group

  24. Modular Tracking & Awards Process Management Group

  25. Space Management Process Management Group

  26. E-Learning Process Management Group

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