English &communication for colleges

1. English &communication for colleges (Part I )

2. Brief Contents Chapter I: Communicating in your life Chapter II: Communicating in a diverse workplace Chapter III: Writing with style Chapter IV: Writing memos and E-mail Chapter V: Writing letters to your clients and customers Chapter VI: Writing Reports: a complex process made easy.

3. Chapter I communication in your life 1.1communication: its importance and Roles in your life 1.2 communication: responsibilities of participants ,forms and Barriers 1.3 electronic communication

4. 1.1 communication: its importance and roles in your life Case study: Questions: 1. How important is communication in Anna’s job? 2.how did Anna use communication to reflect her attitude towards her job? 3.Did Anna use audience analysis? If so , did she use it effectively? 4. Did Anna’s recent job performance reflect an I or a you-attitude? Explain your answer. 5. what opportunities did electronic communication offer Anna? 6. what messages did Anna’s use of electronic communication send to her supervisor?

5. Learning Objectives List the purpose communication Diagram the communication process and identify its main parts. List the two media used for sending messages and the two media used for receiving messages

6. The importance of communication Being a effective communicator is critical to you in your personal , academic ,and professional lives. adults spend about two-thirds of each day communicating. Managers spend more than 50 percent of their time attending meeting , making telephone calls , writing , and listening.

7. The Purpose of Communication To establish and build goodwill To persuade To obtain or share information To establish personal effectiveness To build self-esteem Page 3 in detail

8. The communication process Five components of communication: 1)the sender,2) the message, 3) the receiver,4) the feedback, 5) the channel. Five steps in communication: sender generate an idea—senders send message—receiver decode message—receiver send response –senders decode the response and take action.

9. Communication Media: the Importance to Your Success Two means of sending message: speak and written (accompanied by nonverbal symbols) Two means of receiving message: read and listen. These media are critical to you in your professional academic, and personal lives. Details: page 6

10. 1.2 Communication : responsibilities of Participants, Forms, and Barriers Responsibilities of Participant The sender’s responsibilities: 1) analyze and understand the receiver—called audience analysis, 2) analyze and understand the environment in which the message will be sent, 3) encourage and interpret feedback. Audience analysis—procedure to examine your receiver or audience,( background, attitude, and emotional state), detail : see page 10

11. Continuous Message environment –the physical and social setting in which a message is sent. Soliciting feedback: keep the communication process open by sincerely wanting feedback from receivers.

12. The Receiver’s responsibilities: read and listen Reading: focusing and ensuring understanding are the keys to effective reading. Listening Two techniques for effective listening: 1) clarify for understanding ,2) check for understanding. Detail : page 14

13. Forms of communication: • External and internal communication External communication: sent to receivers outside the company. Internal communication; is sent to receivers within a company. · formal and informal communication Formal---established lines of authority and can be written or oral, usually down , across, or up lines of authority. Informal—may be written or oral. Sharing interests over lunch or during breaks and socializing after work. Often referred as grapwine.

14. Forms of communication: Formal and informal communication Formal communication: established lines of authority and can be written or oral. , usual travel down , across, or up lines of authority. See page 15

15. Written , oral , and electronic communication Written –letters, memorandums, and reports. Letter—external documents Memo—internal documents Reports—provide meaningful information to a group of people. Agenda, minutes of meeting , speeches , brochures, business directions , legal documents , office manuals and announcements –written communication form in business.

16. continuous Oral communication—quick, immediate feedback Electronic communication– messages may be composed , edited, and transmitted on computers—electronic mail or e-mail

17. Barriers to communication External barriers: conditions outside the receiver and sender that detract from the communication process . The apperrance of a written document, closed or authoritarian climate. Internal barriers: personalities, educational background, experience, culture, statues, and biases, motivation or interests of the receiver.

18. 1.3 Electronic communication Creating a document: computers, electronic workstations , scanners, voice recognition equipment Editing a document , see page 22 Sending a document electronically, see page 23 Storing a document: page , 24