Southend Commercial Property Claims

1. Southend Commercial Property Claims Dedicated to bringing you a better service

2. Specific Team Contacts for Brokers L – Z plus Jelf Telephone:0845 302 8411 Fax: 0845 300 8504 Team Manager: Sally O’Keeffe Email: sally.o’keeffe@aviva.co.uk Mobile: 07800 692 398 Team Manager: Rachael Mooney Email: rachael.mooney@aviva.co.uk Mobile: 07800 691 735 First Notification of Loss (FNOL) Team 2 Email Address:pfnol2@aviva .co.uk Case Ownership Team 2 Email Address: propco2@aviva.co.uk Jody Ponder Phone Ext 610122 Elizabeth Twitchett Phone Ext 610071 Courtney Box Phone Ext 610098 Rhys Watson Phone Ext 610012 Gillian Meddings Phone Ext 610129 Caroline Howard Phone Ext 610056 Josh Beckman Phone Ext 610210 Valerie Hayes Phone Ext 610051 Niel Haggan Phone Ext 610223 Lauren Wicks Phone Ext 610230 Paul Hawkins Phone Ext 610196 Adam Elliston Phone Ext 610222 Jeanette Anderson Phone Ext 610271 Lisa Ferraby Phone Ext 610201 Thomas Lovejoy Phone Ext 610121 Kimberley Byram Phone Ext 610198 Gary Finden Phone Ext 610000 Tanya Bellamy Phone Ext 610145 Sam Somerset-Butler Phone Ext 610149 Elvisa Anderson Phone Ext 610191 Ruth Smith Phone Ext 610160 Jodie Hills Phone Ext 610068 Adam Wright Phone Ext 610034 Emma Ringwood Phone Ext 610081 Tamzin Link Phone Ext 610190 Amy Pankhurst Phone Ext 610204 Michael Carey Phone Ext 610032 Daniel Elliott Phone Ext 610221 Michael Ball Phone Ext 610255 Amy Morris Phone Ext 610249 Alexander Hancock Phone Ext 610214 Vicky Saunders Phone Ext 610223 Lucy Weller Phone Ext 610042

3. Did You Know? • You can notify a claim online via our new and improved online claim form - log onto www.aviva.co.uk/broker, click on Commercial Insurance, select the product and click on 'new claim'. Simple! • Repairs carried out by our approved network of property repairers are guaranteed for 12 months. • Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most • Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. • We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you • Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect • We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of 2007. Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face