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Back Office Support System(BOSS) of High Speed Internet Service

Back Office Support System(BOSS) of High Speed Internet Service. Myeong Hwan Park dearmh@dacom.net 2003. 10. 2. Contents. Overview of DACOM BoraHomenet Role of BOSS System Architecture of BOSS Custom and Operation Support System Authentication Management System

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Back Office Support System(BOSS) of High Speed Internet Service

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  1. Back Office Support System(BOSS) of High Speed Internet Service Myeong Hwan Park dearmh@dacom.net 2003. 10. 2

  2. Contents • Overview of DACOM BoraHomenet • Role of BOSS • System Architecture of BOSS • Custom and Operation Support System • Authentication Management System • Integrated Internet Network Management System • The Evolution of DACOM BOSS

  3. AP Overview of DACOM BoraHomenet Network Topology • enables the delivery of High-Speed Internet Service to all subscribers' home Access Network Metro Ethernet, HFC etc. Last-mile PSTN IP backbone Network CPE APT subscriber L2 Switch Router VDSL SU L3 Switch VDSL/FTTC Trunk Gateway VDSL CU IP Network (BoraNet) PSTN MDF VDSL SU VoIP SSW 2-wire DHCP 서버 VoCM HFC L3 Switch Optic Trans/Recv CMTS CU: Circuit Unit SU: Subscriber Unit CMTS: Cable Modem Termination System CPE: Customer Peripheral Equipment TV

  4. Overview of DACOM BoraHomenet Configuration BOSS Platform Settle a Customer’s demand Monitor And Control Service Internet Wireless LAN *VoIP Access Network Device CMTS DHCP CU *VoIP SoftSwitch Network FTTC/VDSL HFC Subscribe Device CM SU AP *VoCM *RGW Terminal PC Phone Variety Service * VoIP Service is available sooner

  5. Role of BOSS • serves as a bridge between customers and Internet Service providers NMS Authentication Billing DACOM Customer BOSS OSS CSS Co-operation and Branch office Call Center OSS: Operation Support System CSS: Customer Support System

  6. System Architecture of BOSS Custom and Operation Support System (COSS) Authentication Management System (AMS) Integrated Internet Network Management System (IINMS)

  7. Custom and Operation Support System • offers One Stop order processing of customer’ demand • gives systematic assistance to customers, whose information could be managed and controlled from subscription to termination AMS Billing DACOM Operator Subscription Opening to Traffic Call Center Alarm Transaction Equipment Registration IINMS Co-operation enterprise Management Co-operation Enterprise

  8. Custom and Operation Support System Cont. • be processed one transaction from subscription to billing by COSS Subscription Equipment Registration Opening to Traffic

  9. Authentication Management System • Nobody is permitted to use a internet service without a permission. • Authentication Method • HFC Network  identify a MAC number with the customer id • VDSL Network  identify a CU Port with the customer id • Wireless LAN  identify a user id with the customer id AMS LDAP Server DHCP Server COSS HFC Subscribe Device CM VoCM DHCPD CNR Filter TFTP SNMP DB Provisioning Engine/DB VDSL Subscribe Device CU IINMS Customer Inforamtion MAC, IP Log Server Configure Manager VDSL Port Manager Wireless LAN Device AP Wireless LAN RADIUS

  10. Integrated Internet Network Management System • Customer-oriented fault detection is required,which should cover a wide variety of networks • Alarm Detection and Clear/Test Procedure • First : Subscriber Device  DACOM Call Center • Second : Access Network Device  Co-operation enterprise • Third : IP Backbone Network Device  Network Operator Team IINMS Customer Device Management System Internet QoS Measurement AP Management System VoCM(MTA) Management System VoIP QoS Measurement CM Management System IP NMS Router management Switch/Hub management VoIP NMS Call management Server management HFC NMS CMTS management HFC Cell management VDSL NMS CU management CU Port management IP Network (BORA NET) VOIP Service HFC Network VDSL Network

  11. Integrated Internet Network Management System Cont. • gives absolutely customer-oriented diagnosis Insert Customer ID

  12. Integrated Internet Network Management System Cont. • supports various types of statistics and analysis • Maximum traffic statistics  to decide an extension of cell size at the HFC Network • another statistics : illegal port usage statistics, remaining port statistics etc. Division Device IP date Max Traffic Traffic Usage

  13. Software Architecture WIN98/XP Internet/LAN Jbuilder(5.x) WEB BROWSER JVM HTTP(TCP/IP) Html Request/Response WEB SERVER SERVELET(JSP Engine) SQL*Nett ORACLE APACHE CORBA IINMS SERVER AMS SERVER APPLICATION/C++ APPLICATION APPLICATION SNMP C++ CORBA JAVA Directory Service/Radius SNMP/CLI COSS SERVER BAS CNR Extension JDBC/SQL*Net ORACLE IDL: Interface Definition Language CORBA: Common Object Request Broker Architecture BAS: Boland Application Server CLI: Command Line Interface RADIUS:Remote Authentication Dial-In User Service

  14. The Evolution of DACOM BOSS • COSS • additional service such as digital broadcasting service could be available • AMS • add the concept of customer authentication  individualized identification(user id and password)  CPE management/authentication • IINMS • GIS-based of Customer’s Information management system  HFC : Cell Configuration(cell No. or electric pole No.) • QoS measurement system of wireless LAN • Home Network Management System for individual subscribers

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