Usability Analysis of Skype Interface

1. Usability Analysis of Skype Interface CAP-4104 Human and Technology Interaction University of Central Florida Gregory Crain, Gregory Montague, Gregory Cook, and Jonathan Shuttera

2. Goals of Testing • Determine If Skype’s Computer Interface Is Easy and Effective • Determine if Skype’s Computer Interface Needs To Be Redesigned

3. Background Demographic • Random Selection • Male and Female Participants • Age Range: 18 - 50+

4. Usability Testing • Carried Out Pre-Test Questions • List Of Tasks For Participants • Post Test Questions • Likert and Differential Scale For Pre and Post Test Questions • Testing Conditions: In-Home

5. Pre-Test Questions • Age • Gender • How often do you use Skype, or other video chat systems? • What Is Your Primary Form Of Communication

6. Participant Tasks • Add A New Contact • Place a Video Call • Disable Then Re-Enable the Video • Mute And UnMute The Microphone • End The Video Call • Decline an incoming video call

7. Post-Test Questions • How Difficult Was It To Add A Contact • How Difficult Was It To Place A Call • How Difficult Was It To Disable and Enable Video • How Difficult Was It To Mute and Unmute The Microphone

8. Additional Post-Test Questions • How Difficult Was It To End A Call • How Would You Rate Skype’s Usability: Scale 1 through 5 • Would You Use Skype Again

9. Usability Testing Results • Participants Found Interface Difficult To Navigate • Participants Had TO Search How To Functions That Were Not Intuitive • Participants Did Not Like The Visual Appearance Of Skype • Participants Are Not More Inclined To Use Skype • Recommendation For Skype Interface Overhaul

10. Ways To Improve Interface • Better Descriptive Icons and Labels • Reduce the amount of popup notification messages within program for a better user experience • Cleaner and Aesthetically pleasing design