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Philip Jerichower RADcare , Director of Training

Philip Jerichower RADcare , Director of Training. What is RADcare ?. RADcare is the brand name of RAD’s services to our Partners and end-users It includes Pre-sales Support Technical Support Project Management Training. RADcare Pre-sales consulting.

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Philip Jerichower RADcare , Director of Training

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  1. Philip Jerichower RADcare, Director of Training

  2. What is RADcare? • RADcare is the brand name of RAD’s services to our Partners and end-users • It includes • Pre-sales Support • Technical Support • Project Management • Training

  3. RADcare Pre-sales consulting • Review and assistance with design and pre-sales tests • Proof of Concept • Tenders • Only via channel partners

  4. RADcare Technical Support • Priority handling and escalation procedures • On-site spares • Replacement parts/products • Access to eSupport system • Software downloads

  5. Follow the sun service model • RADcare administration and 24/7 call center • We support you when you need it….

  6. RADcare Training • Regional pre-sales and technical seminars • Training-on-demand – both Face-2-Face and via the web • WBT – Web-based training • RAD University • eLAB – on-line self-directed training • RAD certification

  7. RADcareProject Management • Single point of contact • Project coordination • Periodic meetings • Action item follow-up • Regular progress reports • Test procedure definition • Project specific documentation Customer Partner RAD

  8. RADcare – peace of mind • Pre-sales Support • Technical Support • Project Management • Training RADcare services are your key to satisfaction!

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