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1. Getting the Most out of Your Appraisal with
John Phillips
2. Appraisal “The systematic assessment of the
recent and current performance
of employees and their future
potential and development needs -
it is a two-way conversation”
3. The Purpose of Appraisal to verify the job description
to assess past performance
to encourage by praise and advice
to discuss problems in the job
to set work plans and objectives
to identify training needs
4. Appraisals - Other Benefits an opportunity to discuss improvements and changes
can identify individuals who are suitable for promotion
can provide information for the reward review
can provide information for personnel
5. Benefits to the Appraisee an opportunity to be clearer about the organisation’s goals
to gain feedback on performance
can assist staff to plan their work
an opportunity to discuss career and future development needs
an opportunity to discuss other issues
6. Appraisal Schemes Narrative report
Rating
Comparison with objectives
Competency based
Linked to reward?
7. Preparing for the Interview review job description
review past objectives
what were the achievements?
what could have been done better?
what obstacles were met?
prepare draft objectives - how and when can they be achieved?
consider training and development needs
consider other relevant issues to raise
8. The Appraisal Interview take documentation
listen carefully
keep an open mind
body language?
ask questions - test for understanding
receive critical feedback constructively
what are the facts?
be responsive
raise other issues if appropriate
9. Body Language appearance
facial expression - smile
eye contact
posture - sit in a relaxed manner
gestures - nodding, etc
tone of voice
10. Receiving Critical Feedback Avoid the following knee jerk reactions:
blame
rationalisation
excuses
attack
deny
11. Self Awareness The ability to recognise and understand
your moods, emotions and drives,
as well as their effect on others
12. Self Regulation The ability to control or redirect
disruptive impulses and moods
The propensity to suspend judgement - to think before acting
13. Assertiveness be specific about what you want
make clear and simple statements
be persistent
maintain eye contact
listen carefully
do not over-react
be collaborative
avoid self put-downs