1 / 11

Customer Support Service and care provider

Looking for a top customer support service? Your company needs to provide the best possible experience for your customers as possible. Ouctus is the most suitable outsource customer service for small business and medium-sized companies. #customersupport

ouctustechnology1
Download Presentation

Customer Support Service and care provider

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Service Customer service provides supportfor customers through information, assistance and creating a trustful environment

  2. In today’s competitivebusinessworld, it’ssometimes alltooeasyforcompaniestoget caught up inendless examinations of waystoincrease productivity,boost sales, and streamlineformaximum efficiency.…Sometimes this focus takes away from a focuson good customer service, andgood customer servicewill always be the backboneofany business thatworks with people—whichmeansall businesses!

  3. "theabilityofanorganizationtoconstantlyandconsistently exceed the customer'sexpectations.” If we are going to consistently exceed customers’ expectations, we ftave to recognize tftat every aspect of business ftas an impact on customerservice. CUSTOMER ? SERVICE

  4. Where is Customer Servicedelivered? # On thephone # Face-to-faceinteraction # Takingorders # SocialMedia # Providinginformation #Email #Sellingorprovidingproductsand/orservices # Schedulingappointments # Delivering orinstalling products # Repairing and troubleshooting #Thelistgoesonandon! “Customerserviceisjustadayin,dayout,ongoing,never- ending, unremitting, persevering, compassionate type of activity.”

  5. Tips for good customerservices # Smile and befriendly #Useacustomer’snameifyouknowit #Welcomethecustomertoyourbusiness # Introduceyourself #Ask“HowmayIhelpyou?” #Listen! #Focusonthecustomerandvaluethem “Treateverycustomerasiftheysign your paycheck…because theydo.”

  6. DangerPhrases BetterPhrasing “That’sagoodquestion,letmefindout.” “Let’s see what we cando.” “The next time that happens,here’s what we cando…” “Itmaytakemeafewminutestofind out.AreyouabletowaitwhileIcheck?” “Whilewemaynotbeabletodothat, here’s what we cando…” “I don’tknow.” “We can’t dothat.” “You’ll haveto…” “Hang on, I’ll be rightback.” “No”atthebeginningofanysentence.

  7. FourcommontraitsofgreatCustomerServiceproviders: Empathy Responsiveness Customers need someone whocanrelate Customersdon’twanttobetreatedlikean totheirproblemsandshowrealinterestin interruption. They want attention,action, andtofeelimportant,nomatterhow much theyspend. helpingthem. Motivation You need a strong desire tosucceed. This gives you a betterchanceat employment andpromotion. Assurance Customerswanttofeelthattheirneedswill bemetandpromiseswillbekept.

  8. Handling on AngryCustomer Keepcalm Listen carefully to thecomplaint Repeatthecomplaintbacktomakesureyou understand theproblem Apologize that ithappened Acknowledge the customer’sfeelings Explainwhatactionyouwilltaketocorrect theproblem Thankthecustomerforbringingtheproblem to yourattention Ifthecustomerisstillunhappy,gethelpfrom yoursupervisor.

  9. ContactUs Address:C-246, Sector 63, Noida India 201301. Phone: (+91)-9599323090 Skype: ouctus Email:info@ouctus.com Web:www.ouctus.com Sales Information Phone: (+91)-9599577711 Email:sales@ouctus.com

  10. THANKYOU

More Related