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Deakin University Library website 2.0: iterative change for maximum gain

Deakin University Library website 2.0: iterative change for maximum gain. Sue Owen Associate Librarian, Client Services Deakin University Library sowen@deakin.edu.au. Kat Clancy Web Developer Deakin University Library katc@deakin.edu.au. VALA2008: Libraries / Changing spaces, Virtual places

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Deakin University Library website 2.0: iterative change for maximum gain

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  1. Deakin University Library website 2.0: iterative change for maximum gain Sue Owen Associate Librarian, Client Services Deakin University Library sowen@deakin.edu.au Kat Clancy Web DeveloperDeakin University Librarykatc@deakin.edu.au VALA2008: Libraries / Changing spaces, Virtual places Melbourne, 5-7 February, 2008

  2. Our journey...

  3. Our Task: Redevelop the Deakin University Library website Phase 1:   Homepage + Catalogue           Jul 06 - Jan 07Phase 2:   Complete site                           Feb 07 - Dec 07

  4. Simple aims... improve access to information and services online introduce a new look and feel Approach ... users ways: talk, think and do                                 (Kupersmith, Krug)

  5. Message, loud and clear... Search engines are it… Search engines are it…. Get noticed, get like Google or die…

  6. Research Underpinnings.... Krug - Don't make me think! Be smart - use conventions  ("creative"  not clever) Keep noise down to a dull roar Usability testing is vital - at realistic levels Brookfield - Reflective practice    Critical reflection through four lenses: self-reflection by project team research literature colleagues community - staff and students

  7. Methodology a) Content Inventory (project team) every link down 2 levels - very time consuming b) Card sorting test (users)60 topic areas to sort into logical groups c) Paper / whiteboard prototyping (project team)easy to produce  - easy to change d) User testing and review cycles (all user groups)Users undertake typical website tasks Project team: leader, observer, two 'engine drivers'

  8. Paper prototype 1

  9. Whiteboard prototype 2

  10. Whiteboard prototype 3

  11. Whiteboard prototype 4

  12. Phase 1 Feedback Focus Groups and informal feedback Webpac – positive Library homepage: positive about unit materials search box database drop-down options design layout - less noise

  13. Feedbackfor Phase 2 still needed work provide search field options Google = browse for unknown Library catalogue = search known item 'remember' search field from previous search less library jargon left links not being utilised Jul 07 new University template - visuals and navigation much improved

  14. The new Deakin

  15. The new Deakin Library

  16. During Phase 2 The Journey takes a turn... our users - books still important > Encore option Head, A- First steps in research > find recommended sources New Web Developer Learning2.0 (23 things) - web literacy levels increase users’ space – be in their workflow (Dempsey) users' ways – Web2.0

  17. Phase 2:June 2007 - Now

  18. O-Week Vodcast

  19. Subject Guides

  20. Libx - Firefox Extension

  21. encore

  22. Instant Messaging

  23. Internal Library Wiki

  24. facebook page

  25. facebook application

  26. Why facebook? What are our users using? Intruding in their space? Keep personal and work separate? Different way of delivering the same service All about choice

  27. Considering the future... Help via a blog Internal Newsletter as a blog iGoogle gadget

  28. Future journey… Agile and Iterative Change. How soon will facebook be 'so yesterday' ?? At first, simple aims.  Then truly Web2.0 engaged.  Now in the users' space, a place we'd never anticipated. Website redevelopment is a continuous journey. Iterative = Effective results!!

  29. There's no Big Bubble The journey = iterative bubblets! Tech Bubble Video http://www.youtube.com/watch?v=dr3qPRAAnOg

  30. Questions The audio for this presentation will be available at http://www.deakin.edu.au/library/media/from Friday 8th November The presentation is available at http://docs.google.com/Presentation?id=dcm7jxv8_54v53gsfgk

  31. References Dempsey, L. (2007). Networkflows: a couple of pointers, viewed 14 September 2007, http://orweblog.oclc.org/archives/001401.html Head, A. J. (2007). "Beyond Google: How do students conduct academic research?" First Monday12,(8), viewed 14 September 2007, <http://www.firstmonday.org/issues/issue12_8/head/index.html> Head, A. J. (2007). How Do Humanities and Social Science Majors Conduct Course-Related Research?, viewed 14 September, 2007,  <http://library.stmarys-ca.edu/features/SMCInfoLit.pdf>. Krug, S. (2006). Don't Make Me Think! : A Common Sense Approach To Web Usability. Berkeley, Calif., New Riders Publishing. Kupersmith, J. (2007). Library terms that users understand, viewed 14 September 2007,          <http://www.jkup.net/terms.html>

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