Call Data Analysis

1. Call Data Analysis And More

2. Company Highlights • Developing telecommunication software since 1991 • More than 55 qualified people spread across 7 locations in India • More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate • International Presence – Users in • East Africa (Kenya and Uganda) • Middle East (UAE and Qatar )

3. Company Highlights • Recognized for delivering reliable, technically competent and user-friendly solutions • Area of specialization demands accuracy and reliability which is achieved using proprietary tools (own scripting languages and libraries) • Quick turnarounds for development / customization • Proven track-record with timely deliverables • Tie-ups with leading PBXs like • SIEMENS - Siemens Ltd. (Business Comm. Division) • AVAYA - Avaya Global Connect Ltd. • NEC - Enkay Telecommunications Pvt. Ltd. • NORTEL - Global TeleSystems Ltd. / 3D Networks

4. Verticals • Hotels / Motels / Hospitality • Call Centers / Service Providers • Legal • Office Environments

5. Products for Hospitality • PSwitchView • PMSCAS - Call Accounting Software • PCDRConnect – Fowarding call information to the PMS • PMSI – Integration with Property Management Software for CDR

6. PMSCAS Call Accounting Software

7. PMSCAS 2.10 Highlights • PMSCAS 2.10 offers control of PBX over PMSI Link and Call Accounting Software • Communicates with PBX on two different ports • One acquires information on the telephone calls made by the guest in hotels or patients or their relatives in Hospitals • Another for transferring guest or patient details to PBX • Check-In screen to enter guest / patient information at the time of check-in • Updates local database and forward this info to the PBX • PBX updates the extension-name mappingin local database and unbars outward dialing facility of an allocated extension.

8. PMSCAS 2.10 Highlights • The information on the calls made by guest or patient during their stay is captured, processed for cost calculation, and stored in the database. • On checkout, PMSCAS allows view/print of the bill with details of calls made • PBX bars outward dialing of the extension, erases the guest/patient name from the local database, clears wake call, Message Wait Lamp, etc. • Night audit reports showing the revenue generated on Telephones in terms of collection in a day,Bill VS Cost, and profits on phone to the property.

9. PMSCAS 2.11 Highlights • Add-on to PMSCAS • Facility to allocate a PIN code to checked-in guests / patients • A Slip having PIN Code printed on preprinted stationary can be issued. • The PIN usage allows guests / patients to make calls from any extension in the premises and are automatically billed to their folios • On Check-Out, Pin Code mapping with extension is cleared • Saves time and efforts of operator dialing calls on behalf of guests • Offers comfort and flexibility to people who need to make calls away from their rooms / bed • Leads to increase in revenue on telephones

10. PCDRConnect Fowarding call information to PMS

11. PCDRConnect • A bridge between PBX and call detail database of local Property Management Software, establishing real-time connection between the two • As soon as a telephone call is disconnected, information of the call is picked up from the PBX, processed for cost calculation, and writes processed information to PMS database instantly. • Ensures all telephone calls made by guests / patients are billed and posted to their respective folios immediately. • Eliminates loss of information, reducescheck-out procedures, human errors andimproves efficiency of front office operators

12. PMSI Property Management Software Integration

13. PMSI Highlights • A computer-based software that interconnects EPABX to Hotels / Hospitals Management Software (HMS) • Ensures the smooth interlink between functionality of HMS with that of EPABX • Advantages • Seamless integration with HMS • Block outward dialing facility on guest / patient check-out • Release outward dialing facility instantly on guest / patient check-in • Block room’s extension temporarily room is vacant; to avoid misuse of outward dialing facility by unauthorizedusers Eliminate the need of monitoring guestcalls manually. The details are automaticallycaptured, processed, and forwarded to HMS instantly.

14. Telesoft Presence 34, Corner Market, Millinium Business Centre, Malviya Nagar, New Delhi - 17 Phone: 011-2667 5056/57 Reliance - 9313100534 / 9313058079 B 108, Supermarket, Monghibai Road, Vile-Parle (East), Mumbai - 400 057 Phone: 022-2615 5141, 26132001/02 Fax: 022-2615 4923, Email: telesoft@roltanet.com H.Q. Block L/J, Flat No. 6, Abantika Housing Estate, Kolkata – 700 039 Phone: 033-3438892 Reliance – 9433023439 B Rolling Hills, A-703, Phase – II, Baner Road, Opp. Smart Super Shop PUNE – 45 Phone: 020-27292775 Mobile - 9822059440 B House No. 23-6-6/3, Hari Bowli, Hyderabad – 500 260 Phone: 9391189479 / 9440471112 B Pune L V Business Chamber V Complex,# 2/2, 2nd Main Road, Vinayak Circle Palace, Gutahalli, Bangalore - 560 003 Phone: 080-23314513 Reliance - 9343784236 B Hyderabad Bangalore 26/88, Sixth Cross Street,Trustpuram, Kodambakkam, Chennai – 600 024 Phone: 044=24838702 Reliance - 9382190248 / 9380645999 B H.Q. – Head Quarters B – Branch Office

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