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Status of Collaborative Tools at CERN

Status of Collaborative Tools at CERN. 13th June 2007 Tim Smith IT/UDS. Integration. Goal: maximize the ease of use of all collaboration tools offered in the service Video and phone conference integration: Avoid the duplication of the IO devices in the room (microphones, loudspeakers)

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Status of Collaborative Tools at CERN

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  1. Status of Collaborative Tools at CERN 13th June 2007 Tim Smith IT/UDS

  2. Integration • Goal: maximize the ease of use of all collaboration tools offered in the service • Video and phone conference integration: • Avoid the duplication of the IO devices in the room (microphones, loudspeakers) • Provide a coherent connection interface • Through the same hardware • Video: standard IP H323 connections (ESNet, Hermes, VRVS, EVO) • Audio: SIP connection (IP) to CERN PABX (direct phone call, eDial system) • Mixed (bridging): possible if the room device has MCU (multipoint control) capabilities

  3. Service Activities • Meeting room equipment • Equipment testing (Polycom, Tandberg, Aethra) • New features: HD; People on Content… • Standardization: • Tandberg • Supports both video and phone conference with same system (SIP) • Offers both performing table and ceiling microphones • Possibility to add electronic whiteboards (Smartboards for remote lecturing) • Provide advice on room equipment, supervise installation • Provide advice on room furniture (carpeting, curtains, lighting) • Online status display • http://it-multimedia.web.cern.ch/it-multimedia/Rooms/

  4. Service Activities • Recently refurbished

  5. Service Activities • Meeting room equipment maintenance • Use of management tool for video-conference endpoints: TMS • Monitoring and alarms (SMS, email, etc) • Management: Central push of SW updates • Reset the settings (nightly) using templates • Statistics of usage • Use of software management tool for VC room PCs: CMF • Management: Central push of SW updates • With MOM package for PC status monitoring (adapted from CC) • Monitoring and alarms (SMS, email, etc) • Projection devices • Network connected (devices more expensive) • Bulb life-time and life-cycle

  6. Service Activities • User Support (Videoconference-support@cern.ch) • On-call first line support; debug problems (service contract, 1 person), or to help start meetings • 2nd line support (1 fellow, 1 PJAS) • Increasing number of rooms should lead to reinforcement of 1st line • User Training • Developed to decrease the need for 1st line support and improve the user experience • Room equipment tutorials: 3x ATLAS, 2x CMS • EVO tutorials to be timed for its lunch (1 each for ATLAS/CMS) • Developing new supports: • Room printed guides • Online tutorials • Live tutorials • Hiring a VC engineer

  7. Event Management • Indico: Meeting management Hub • CDS Agenda migration completed • Integration of VC features ongoing • VRVS done (Aug 2006) • EVO soon • CRBS: Physical room booking done (May 2007) • HERMES and eDial booking soon • World-wide installations • FNAL, IN2P3, ILC • Collaborative developments • e.g. Time-zone awareness

  8. New CRBS • Booking process requires less actions • Easy access to: • You bookings and pre-bookings • The rooms you manage • A lot of parameters by which to find a room meeting your needs

  9. VRVS Manage 4 VRVS reflectors 2 for internal CERN EVO migration June Robustness, modern interface, ease of use Fully redundant architecture; mirrored at CERN (DB, web server) Manage 2 Panda reflectors Support and operation provided by CERN/Caltech agreement PJAS: World-wide VRVS/EVO system operation VRVS/EVO Infrastructure

  10. H.323 Infrastructure • ESNet • Hardware change: All Codians MCUs (which our oldest rooms setups are not able to use - ESNet or Hermes); Tandberg gatekeeper • Outsourced support • HERMES (aka RMS) • Operate MCU in collaboration with IN2P3, CNRS and INSERM (and INRA) • Hosted by the ccIN2P3 in Lyon (72 ports) • http://cern.ch/it-multimedia/HERMES.htm • New videoconference recording device

  11. PSTN General Purpose network Audio Conferencing • Alcatel PBX and eDial system (IT-CS) • Automatic audio conference system (24/7) • Fully redundant architecture • Integration with VC via SIP gateway • Scheduled and ad-hoc meetings External Phone audio communication Automatic audioconference Server Backup Web Conference windows PABX 1 PRA 150 ports SIP Gateway Data replication 800 organizer licences SIP Communication 150 ports PRA SIP Gateway Automatic audioconference Server main • PABX 5

  12. Select/Recommend: DeskTop • Desktop videoconference (under study) • Tests of audio devices, webcams in view of standardization and distribution through the stores • To be added to CERN stores catalogue and advertise • Tests of desktop videoconference applications (eg. Polycom PVX, Tandberg MOVI) • Possible discussion for group licences • Web conferencing (WebEx, MS Office Live Meeting…)

  13. Service: Webcast & more • Webcast • Study of the replacement/improvement of the existing CERN webcasting infrastructure • Replace current HW with newer, redundant, more performant HW • Review the choice of download format • Issues • Obsolete rooms (and lack of available ones) • VRVS bad audio setups with no echo suppression • VRVS frequent overload (db server) • ESnet overload (all ports used) • ESnet gatekeeper instability • Fine-tuning of the newly installed equipment

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