Presentation Transcript

1. PRODUCTS & SERVICES
2. PLAN OF PRESENTATION Postal services today with cake exercise Recap of products and services Features of products/services by trainees working in groups
3. Postal service today Erosion of monopoly -Emergence of competition Changing expectations of customer-need for value addition Net work-Leveraging the net work Induction of Technology-IT revamp Challenges Re-engineering of business process Evolving new processes based on customer needs Decline in Mail volume-New Mail strategy Business to customer ( B2C) Business to Business (B2B)
4. Revenue and expenditure gap Deficit Decrease in revenue Increase in operational cost *As per Annual Report 2011-12
5. Let us introspect What is the need of hour today? Decrease the operational cost-Is it possible? Never Increase the revenue-Yes possible But how?
6. Recap of features of products
7. Products and services-classification Mail services Mail products Registration Parcel Insurance Value payable post International Premium services Speed Post Business Post Express Parcel Media Post Greeting Post Logistics Post Retail services Bill mail Direct Post Retail Post e-Payment Financial services Post Office Savings schemes Postal Life Insurance Money remittance services e-iMO Forex services
8. Traditional Products Letter mail Ordinary Registered Value payable Insured
9. Traditional Products Parcel mail- ordinary, registered, Value payable Insured
10. Group activity Let us do a group exercise The class is divided into ten groups Each of the first 5 group will choose one of the mail services and prepare a chart showing features; to be presented in class next day For the purpose of this exercise you may consult IndiaPost ready reckoner, IndiaPost site and PO Guide Part I(download from IndiaPost site)
11. Premium services Speed Post Business Post Express Parcel Media Post Greeting Post Logistics Post
12. Speed Post features Fast, Time bound, assured delivery Letters and documents up to 35 kg Track & trace system www.indiapost.gov.in BNPL free pick up
13. Business post One stop solution Bulk customers, Banks, corporate offices pre mailing activity Collection of mails from the premises Inserting/Enveloping Gumming Labeling Addressing Franking Mumbai Business Post
14. Charges for premailing activities
15. Express parcel post Corporate Customers on Contract Maximum weight 35 Kgs Time bound delivery at door step Refund of charges if undelivered with in norms Booking in speed post centres Surface transport
16. EPP Tariff
17. Express Parcel retail Not a contractual service-all customer Maximum weight limit 35 Kgs No credit facility Door to door delivery irrespective of weight surface transport Booking in speed post centres
18. EPP Retail tariff
19. Media Post Advertisements on Postal stationery -Post cards, Inland Letter cards, Letters, Aerogramme Letter boxes Mail vans ( Revised vide letter dt. 22.12.05 ) outside and inside the Post offices (decentralized vide letter dt. 8.12.05
20. Media Post rates
21. Logistics Post Large volume of parcels Minimum chargeable weight 50 kg Insurance is optional Warehousing facility Minimum charge for(delivery & pick up) consignment is Rs 50.00 plus docket charge Rs 100
22. Logistics Post cont’d Loading & unloading charge free upto 500 kg Above 500 kg Rs 1000 per ton Tariff based on Weight & volume Volume 10 cubic feet or part = 50 kg Additional cubit feet or part = 5 kg Octroi/Toll tax,storage,demurrage fee are extra
23. Retail Services Bill mail Direct Post Retail Post e-Payment
24. Bill Mail Service Financial statement, bills Once in 90 days Minimum 5000 Delivery within district Advertisement allowed , not exclusive publicity Up to 50 gm-3.00 Additional 50 gm 2.00
25. National Bill mail service Financial statement, bills Minimum 10000 Up to 50 gm- 5.00 Additional 50 gm 2.00 No credit Fully sorted pin code, delivery PO wise bundle Airlifted Sent through speed post , EPP and parcel(on request at extra cost as for SP/EPP)
26. Direct Post Unaddressed articles Size should be of A3 size paper Minimum 1000 Accepted in DPCs Delivered in the area specified by the sender Tariff: 20 gm local 1.50 intercity Rs 2.00 Additional 20 gmRs 1.00 for both Discount 5% over 50000
27. Retail Post Pension payment Sale of Gold Coins Sale of application forms-Pass port, university forms bills collection-TRC, Electricity, water bills Passenger reservation system
28. e-Payment Many to one service- Electronically consolidate the bill payment PO collects bill payment for BSNL ,Airteletc Issue receipt and account Update the data in to central server Consolidate the account electronically and pay to biller at his convenient point MIS accessible to the biller through e web interface Biller downloads the collection details Biller can also upload the bills to the customer for payment at post office
29. Financial services Post Office Savings schemes Postal Life Insurance Money remittance services e-iMO (IFS inward) Forex services
30. Post office Savings schemes Accounts SB, RD, TD, MIS, SCS, PPF Certificates NSC 5 yr VIII issue and 10 year IX issue
31. Group activity The second set of 5 groups will choose one type of account each as below Group 6 – SB Group 7 – RD & TD Group 8 – MIS & PPF Group 9 – SCS Group 10 – NSCs Each group will prepare charts showing features and latest changes and interest rates, comparative benefits to the customer and present the same in the class this Saturday You can consult POSB manual, India Post site
32. Money remittance services Money Order Electronic Money Order Instant Money Order MO Videsh International Money Transfer Service Electronic Clearance Services (ECS) Money gram International Money Transfer
33. eMO Transmission of money through electronic media Connectivity through WAN wide area network or broadband internet Unique PNR number for tracking Intimation of payment to remitter from booking office
34. Instant money order Speedy ,mobility, safety reliability Instant web based Minimum Rs 10,000 Maximum Rs 50,000 To remit payment-(TRP-1) to send money 16 digit code To make payment (TMP-1) for payment Personal identity proof Cash up to Rs 50,000
35. iMO tariff
36. MO Videsh Outward remittance to foreign countries using the eurogiro platform Remittances subject to RBI regulations Minimum of 100 USD and max 5000 USD per transaction Only personal remittances for specific purposes This service is not available in POs on saturdays
37. e-IMO Partnership between India post-UAE for inward international remittances from UAE Secure international financial system(IFS of UPU) used for money transfer POs in Delhi, Mumbai, Kolkata, Kerala are authorised Payment up to Rs 20000 at residence 20000 to 50000 at PO Above 50000-cheque
38. International Money transfer Remittance through Western Union or Money gram service India Post acts as agent Only inward remittances for personal needs Quick remittance process, money can be disbursed in about 10 minutes Payment is made in Indian rupee Service is targeted to NRI dependents and foreign tourists visiting India
39. Forex services Provided by India Post in partnership with HDFC bank Facility available in select Post Offices Services offered
40. New financial services MNREGA NPS
41. MGNREGA Open account for zero balance Minimum balance-Nil No other deposits Non-transferable and non conversion No cheque facility Separate block numbers Single account for a family Joint A only-Husband/wife Nomination facility available
42. MNREGA cont’d Job card number, date of issue be noted on SB-3 Will not be treated as silent Normal procedure in case of claims If the name is deleted in the job card account to be closed with in 30 days Interest payment-normal procedure
43. New Pension Scheme(NPS) Any citizen of India age between 18-55 can join Should comply with KYC norms Two types of accounts Tier I A Non- withdrawal account the Subscriber shall contribute savings for building a retirement corpus. This is mandatory. Tier II A voluntary savings facility provides liquidity to subscribers, Withdrawal is allowed