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Information Age Organizations: Communication, IT, and Organizational Design

Explore the concept of organizational design, organizational structure, organizational culture, and the role of IT in communication and organizational structure. Understand the impact of IT on organizational culture and how computer-mediated communication affects trustworthiness.

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Information Age Organizations: Communication, IT, and Organizational Design

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  1. Asper School of Business 9.614 Information Age Organizations Part-Time MBA, April 2002 Instructor: Bob Travica Class 2 Communication IT/IS & Organizational Design 9.614 Information Age Organizations Instructor: Bob Travica

  2. IT-IS Effect Outline • Concept of Organizational Design • Organizational Structure • Organizational Culture • IT as Computing + Communication Technology • IT for Communication • IT & Organizational Structure • IT and Organizational Culture 9.614 Information Age Organizations Instructor: Bob Travica Template for Study in 9.614

  3. Concept of Organizational Design • A compound or fit of organizational • organizational structure, culture, processes, • strategy, information… 9.614 Information Age Organizations Instructor: Bob Travica

  4. Organizational Structure • Stable patterns of social relationships. • Dimensions: • Departmentation • Spatial Dispersion • Hierarchy • Centralization • Formalization 9.614 Information Age Organizations Instructor: Bob Travica

  5. Organizational Culture • Fundamental beliefs and behavioral patterns • shared in an organization. • Dimensions (potentially infinite!): • Adherence to social norms • Expression of emotions • Accountability (individual, group) • Trust • Role Ambiguity 9.614 Information Age Organizations Instructor: Bob Travica

  6. Computing + Communication • Koji (1986); telephone get computerized and • computers talk to each other via telephone lines. • Today: Application software Internet-enabled • IT for Communication: • Transfer of electronic files • Email • Electronic Bulletin Boards/Computer Conferencing • Interactive messaging 9.614 Information Age Organizations Instructor: Bob Travica

  7. IT & Organizational Structure • Predictions • Evidence • Travica (1999), Big Six public accounting offices; • email, voice mail, electronic bulletin boards, electronic • file transfer: • Usage of communication IT associated with perceptions • of smaller formalization and centralization. 9.614 Information Age Organizations Instructor: Bob Travica

  8. IT & Organizational Culture • Computer mediated communication (CMC) • and associated behavioral effects • Travica (same): • Usage of communication IT associated with • perceptions of trustworthiness. 9.614 Information Age Organizations Instructor: Bob Travica

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