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Practice: Assertive Communication

Unit 1 Lesson 12. Practice: Assertive Communication. Opening Work:. Pick up an Assertive Communication Worksheet if you don’t already have one and begin reading. ASSERTIVE COMMUNICATION. Nonverbal Behaviors. Remain calm. Demonstrate confidence. Talk in a friendly, relaxed way.

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Practice: Assertive Communication

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  1. Unit 1Lesson 12 Practice: Assertive Communication

  2. Opening Work: • Pick up an Assertive Communication Worksheet if you don’t already have one and begin reading.

  3. ASSERTIVE COMMUNICATION NonverbalBehaviors • Remain calm. • Demonstrate confidence. • Talk in a friendly, relaxed way. • Keep your voice at a normal speaking level.

  4. ASSERTIVE COMMUNICATION VerbalBehaviors • Speak honestly. • Speak without hesitating or apologizing. • When someone pressures you to do something you don’t want to do, say “No” clearly and directly. Then suggest another activity or walk away.

  5. ASSERTIVE COMMUNICATION VerbalBehaviors • Use simple “I-statements.” • Try this: “I disagree.” • Avoid this: “You’re wrong.” • Expand the “I-statement” to express appreciation or tell someone if something bothers you

  6. ASSERTIVE COMMUNICATION VerbalBehaviors • Express appreciation • Tell the person: • What the person did • How you feel about what he or she did • What you liked about what the person did • Try this: “Thanks for helping me with my math. I feel more confident that I’ll pass the test.”

  7. ASSERTIVE COMMUNICATION VerbalBehaviors • Tell someone if something bothers you • Tell the person: • What the person did • How you feel about what he or she did • The impact on you of what the person did • What you’d like the person to do instead • Try this: “When your part of the project wasn’t finished, I was angry. Our group grade will be lower than I had hoped. Next time, I hope you will finish your part on time.”

  8. Practice Rounds: ASSERTIVE COMMUNICATION Speaker: Practice assertive communication Responder: Practice listening and responding to emotions Observer: Watch the speaker and note assertive communication behaviors Speakers and responders have two minutes to talk. Observers have one minute to give feedback to listeners.

  9. Closure • As you think about using assertive communication skills, what’s in it for you? How do you think you will benefit if you use these skills with others? • What might make this a challenging skill to use? • How can you reduce the challenges?

  10. Reflection Question • How would you change a previous passive or aggressive statement you may have made to be more assertive?

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