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Rocky Rosas

Rocky Rosas.

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Rocky Rosas

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  1. Rocky Rosas • “Rocky started the Systems Engineering function, constructing a business plan that he executed well. As budget permitted, he hired to plan. Highly organized, his leadership style is to clearly state expectations and goals for his team, coach them along the way, and deliver results.” • - Executive VP Sales Leadership Vision A proven professional with considerable technical and management skills as well as a track record of delivering results. Diversely skilled at Sales Engineering, Technical Marketing, Customer Support, Cross Functional Leadership, and Major Project Implementation. • “Rocky is well informed and deals from a fact basis. I completely trust that he has researched the information he presents. The Systems Engineering group has learned that Rocky expects this.” • - VP National Accts Competence Results • “Rocky is very organized and has a strong technical grounding. His experience in building and running Systems Engineering teams in the past has really helped him. He is not politically motivated and is a team player, which has ensured that many technical people really respect him.” • - VP Engineering Integrity Execution

  2. Offering To You Organizational Services • Coverage Requirements / Models • Organizational Models • SE Job Level & Task Level Definitions • Interdepartmental Dependencies & Deliverables • Process (Re)Engineering • Development of Key Performance Indicators • SE Compensation Plan Development

  3. Offering To You Technical Services • Internal / External Technical Notes • White Papers • Case Studies • Technical Presentations • Hardware / Software Tools • Internal / External Training • Technical Publications

  4. Offering To You Engagement Services • Project Tracking Tools • Implementation Guides • Reporting Tools • Customer Communication Vehicles • Post Sales Escalation Management • Customer Care Programs

  5. Offering To You Product Services • RFI / RFP Response Mechanisms • New Product Requirements Process • ECO / PCN Customer Communications Process • Beta Test Plans and Processes • Product Roll Out and Readiness • Trial / Demo Process

  6. Offering To You Information Systems Services • SE Web Portals • Sales Force Automation for SE’s • New Feature Request & Tracking System • Technical Knowledgebase • Customer Relationship Management System • Trouble Ticketing System

  7. Rocky Rosas • “Rocky has an excellent technical understanding of Internetworking gained through years of practical experience. He is viewed as a technical resource cross departmentally and often sought after for guidance and input.” • - President / CEO • “In a post sales capacity, the group plays a critical role in quick and permanent solutions to improve the integrity of our product. Rocky has made substantial gain in helping the company recognize and commit to improving reliability and service-ability of our products.” • - VP Operations Qualifications • 16+ Years IT, Systems & Networking Experience • 9+ Years Managerial Experience • Excels in Startup & High Growth Environments • Extensive National & Some International Exposure • Ultimate Champion for the Customer • Passionate Mentor & Coach • Reliable & Trusted Performer • Stanford University Graduate • Cisco Certified Network Associate (CCNA) • “Rocky has done an excellent job in starting, growing, and running the technical support group. Rocky is very knowledgeable and often is very objective in handling many high stress situations. He also is a team player and often strives to do the right thing for the company. Rocky is being promoted to Director of Technical Services for his tremendous achievements this past year.” • - VP Engineering

  8. Rocky Rosas 16205 Wayfarer Lane Huntington Beach, CA 92649 (714) 642-4445 (Mobile) (714) 891-6480 (Home) (714) 844-9005 (Fax) Rocky_Rosas@hotmail.com http://www.geocities.com/Rocky_Rosas Contact Information • View Website • Resumes • Portfolio Available for Permanent or Contract Opportunities Thank You !

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