BEGIN WITH THE END IN MIND

1. BEGIN WITH THE END IN MIND PROPERTY MANAGER = PEACE OF MIND

2. PROPERTY MANAGER = PEACE OF MIND About Me... • 25 Years in Property Management • Work Experience • What a Landlord wants • Principal/Business owner • Extensive experience and knowledge • Passion to improve the industry

3. PROPERTY MANAGER = PEACE OF MIND Main Aim For Investing In Property • A successful property investment • A capital gain on sale • Add to our retirement wealth • Excellent rental returns • Good tenants • Low maintenance • Peace of Mind = A GOOD PROPERTY MANAGER

4. PROPERTY MANAGER = PEACE OF MIND Renting the Property FAST • Get the Rental Price Right – Vacancy Reduces Annual Income by 2% • Enhance the Street Appeal • Attend to Repairs • Keep it Modern and Fresh • Professional cleaned after a long tenancy • Remove odours • Clean carpets & blinds • Set suitable inspection times

5. PROPERTY MANAGER = PEACE OF MIND What Do Tenants Look For in a Rental Property? • Heating and Cooling • Security – Deadlocks, Security Screens, Sensor Lights • Internal condition – Clean carpets, undamaged bench tops, hygienic bathrooms • Low maintenance yard & gardens • Energy & Water Efficiency • Pet Friendly • Parking/Garaging • Neighborhood

6. PROPERTY MANAGER = PEACE OF MIND Avoiding Bad Tenants • Severely damage your investment • Substantial rents arrears • It takes time and money to remove a bad tenant Choosing Quality Tenants • Screen the tenant applications • Gather information on their identification, rental and other references, and financial status for rental affordability • Interview the Tenant at the Inspection • Sometimes go with the gut feeling

7. PROPERTY MANAGER = PEACE OF MIND Safety Tips for Your Rental Property? • Shower Screens & Glass Window Panes • Electrical Safety Switches& Smoke Detectors • Timber Decking in good order • Keys for every lock • Trip and fall hazards e.g. loose carpets/tiles, uneven pathways, holes in the yard • Pool Fencing Compliance

8. PROPERTY MANAGER = PEACE OF MIND Common Mistakes of the Landlord • Poor tenant screening and selection • No regular routine inspection • No or inadequate Landlord Insurance • Lack of knowledge or understanding of the tenancy legislation • No regular termite inspections

9. PROPERTY MANAGER = PEACE OF MIND Common Mistakes of the Landlord • Ignore Fire & Safety Regulations • Unaware of other Health and Safety Laws (e.g. Pool fencing) • Breach the “Quiet Enjoyment” laws of the tenancy • Incorrectly handle Water Charges • Unsure of the term “fair wear & tear”, “Emergency repairs” and “general repair”. Definitions and remedial actions and cost responsibility

10. PROPERTY MANAGER = PEACE OF MIND • Do you attempt your own legal work or use a Solicitor? • Do you do you own tax or use an Accountant? • Do you manage your investment property without professional help? • An investment property could be your second biggest investment after your own home. Getting the management wrong could spell financial disaster after all your hard work and renovations

11. PROPERTY MANAGER = PEACE OF MIND The Role of a Property Manager • To act in the best interests of their client, the Landlord • Consider the needs of tenants • Assist the Landlord and the Tenant with ethics and professionalism • Maximise the Rental Return • Maintain the property in the best possible condition • Manage and Enforce Tenancy Legislation

12. PROPERTY MANAGER = PEACE OF MIND A Property Manager CANNOT: • Advise on the “strength” of the property investment • Give any Financial Investment advice • Give advice on bank lending or other finance • Give taxation advice

13. PROPERTY MANAGER = PEACE OF MIND Finding the Right Property Manager • Can be as hard as choosing the right tenant • How long have they been in real estate ? • How many properties do they manage? • How much industry training do the staff get? • How will they promote your property? • How quick are they to reduce their fees? Good management comes from good service not cheap fees • Cheap fees = Cheap Service. Where you save in one area it can cost you big dollars in another area.

14. PROPERTY MANAGER = PEACE OF MIND Why All Property Managers Are NOT the Same?

15. PROPERTY MANAGER = PEACE OF MIND Why All Property Managers Are NOT the Same? Like all business Property Managers are not the same. • Some are good at telling you what you want to hear • Some believe you are only after a cheap fees from a cheap Agent. • Some do not understand the value of the service they should provide • Some are just there for the pay packet Chose wisely. It could cost you a lot of time effort and money

16. PROPERTY MANAGER = PEACE OF MIND Why is Sutherlands Property Management Different? • Professional Photos and Virtual Tours • For Rent Signs with QR codes • Online Inspection Bookings • Online Applications • Dedicated Leasing Consultant • Specialised Property Management Agency with concise Systems and Procedures

17. PROPERTY MANAGER = PEACE OF MIND Why is Sutherlands Property Management Different? • Quality Customer Service • Zero Tolerance on Rent Arrears • Routine Inspection with Photos • Fast Monthly Payments with Statements • Knowledge, Professionalism, Expertise and Dedication to the Industry

18. PROPERTY MANAGER = PEACE OF MIND Sutherlands Property Management

19. PROPERTY MANAGER = PEACE OF MIND Our Competitors ……

20. PROPERTY MANAGER = PEACE OF MIND Our Competitors ……

21. PROPERTY MANAGER = PEACE OF MIND Sutherlands Property Management……

22. PROPERTY MANAGER = PEACE OF MIND Sutherlands Property Management…… The best marketing we can do is a good job We treat our Customers as if our business depends on it … because it does!!

23. PROPERTY MANAGER = PEACE OF MIND

24. PROPERTY MANAGER = PEACE OF MIND www.spmg.com.au Colleen Sutherland