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CAF & BSC in the Vienna City Administration

CAF & BSC in the Vienna City Administration. A. P. C. D. City of Vienna. 41.000 hectare 1,6 Mio citizens 23 districts Federal capital of Austria. The City Administration a brief overview. 60.000 Employees. MD = Municipal Department. Recent Development.

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CAF & BSC in the Vienna City Administration

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  1. CAF & BSC in the Vienna City Administration A P C D

  2. City of Vienna • 41.000 hectare • 1,6 Mio citizens • 23 districts • Federal capital of Austria

  3. The City Administration a brief overview 60.000 Employees MD = Municipal Department

  4. Recent Development • Reforming the Vienna City Administration to an up-to-date service-oriented company • According to New Public Management a controlling and contract system is being implemented

  5. Quality gains Significance • Related to the contract system BSC is being implemented • Regarding the market situation an increasing number of Municipal Departments acquired ISO 9001-cerificates • „Common Assessment Framework“ was introduced in connection with the Speyer Quality Award 2002 and has been successfully practised by an increasing number of Municipal Departments

  6. Integrating QM-System • Each of the applied QM-methods had its merits, one general system seemed inadequate • To keep effort and costs low and secure benefits selected QM-methods were combined • As part of the contract system each of the Municipal Departments has to perform either CAF, ISO 9001 or EFQM – according to their different assignments • For the favoured CAF an instrument for easier application and linking to the BSC was created

  7. Mayor Mayor Chief Executive Chief Executive Executive City Councillor Executive City Councillor Executive City Councillor Executive City Councillor Chief Exec. Office Chief Exec. Office Organisation & Controlling Organisation & Controlling Municipal Department Municipal Department Municipal Department Municipal Department Municipal District Office 1/8 Municipal District Office 1/8 Chief Exec. Office Chief Exec. Office Municipal Department Municipal Department Municipal Department Municipal Department Municipal District Office 2 Municipal District Office 2 Chief Exec. Office Chief Exec. Office Municipal Department Municipal Department Municipal Department Municipal Department Municipal District Office 3 Municipal District Office 3 Vienna Hospital A. Vienna Hospital A. Housing in Vienna Housing in Vienna Participants in the Contract System Political System Public Administration City of Vienna – Contracting Mayor Chief Executive Executive City Councillor Executive City Councillor Chief Exec. Office Organisation & Controlling Municipal Department Municipal Department Municipal District Office 1/8 Chief Exec. Office Municipal Department Municipal Department Municipal District Office 2 Chief Exec. Office Municipal Department Municipal Department Municipal District Office 3 Vienna Hospital A. Housing in Vienna Political System Public Administration

  8. CAF and the Contract System Contract Sub-Scorecardfor internal controlling CAF-Scorecard

  9. CAF – Applicationin the CAF-Scorecard Contract Management based on Balanced Scorecard: CAF

  10. CAF – Scoretable Score of the last CAF-Assessment Trend arrows: Score of the last assessment / Score of the actual assessment Actual score CAF- Indicators

  11. CAF – Actions & Action Categories Actions(for the CAF-Indicators) Action Categories

  12. CAF – Visualization of the results I CAF-Graph:

  13. CAF – Visualization of the results II CAF-View:

  14. CAF-BSC – Advantages General support for all Municipal Departments through MD-OC (technical and in case of changes in form and content of CAF) Implementation of quality goals in the Contract System (parent scorecard) Involving the organization at the implementation of improvements by definition of actions, responsibilities, realization deadlines, etc. Export of the results (e.g. to MS-Excel) for national/international benchmarking Several sorting functions to obtain priorities (e.g. status traffic lights, trend arrows, action categories)

  15. Eva SejrekMagistrat der Stadt WienMagistratsdirektion-Organisation und ControllingA-1082 Wien, RathausE-Mail: sej@moc.magwien.gv.at Manfred FaschingMagistrat der Stadt WienMagistratsdirektion-Organisation und ControllingA-1082 Wien, Buchfeldgasse 6 E-Mail: fam@moc.magwien.gv.at Thank you for your kind attention!

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