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Uncomfortable Truths2001 Tom Peters SDRC/Orlando/05.30.2001

Uncomfortable Truths2001 Tom Peters SDRC/Orlando/05.30.2001. 1. The Performance of Big Companies Stinks !.

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Uncomfortable Truths2001 Tom Peters SDRC/Orlando/05.30.2001

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  1. Uncomfortable Truths2001Tom PetersSDRC/Orlando/05.30.2001

  2. 1. The Performance of Big Companies Stinks!

  3. Forbes100 from 1917 to 1987: 39 members of the Class of ’17 were alive in ’87; 18 are in ’87 F100; the 18 F100 “survivors” underperformed the market by 20%; just 2 (2%), GE & Kodak, outperformed the market from 1917 to 1987.S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to 1997.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  4. “When asked to name just one big merger that had lived up to expectations, Leon Cooperman, former cochairman of Goldman Sachs’ Investment Policy Committee, answered:I’m sure there are success stories out there, but at this moment I draw a blank.”Mark Sirower, The Synergy Trap

  5. 2. The Web: 100% or Don’t Bother!

  6. “Ebusiness is about rebuilding the organization from the ground up. Most companies today are not built to exploit the Internet. Their business processes, their approvals, their hierarchies, the number of people they employ … all of that is wrong for running an ebusiness.”Ray Lane, Kleiner Perkins

  7. Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”Dee Hock

  8. 3. Get a [NEW] Metabolism/Life!

  9. “We don’t sell insurance anymore.Wesell speed.”Peter Lewis, Progressive

  10. Enron =1000Xin 12 months.

  11. 4. Web-driven White Collar Roadkill Will Amount to about100%

  12. 108 X 5vs. 8 X 1** 540 vs. 8 (-98.5%)

  13. 90+%of White Collar Jobs Will Be Destroyed or Re-configured Beyond Recognition in the Next 10 Years.

  14. 5. All Are in Desperate Pursuit of New Sources of Value Added

  15. 11 September 2000

  16. 09.11.2000: HP bids $18,000,000,000for PricewaterhouseCoopersConsulting business!

  17. [“These days, building the best server isn’t enough. That’s the price of entry.”Ann Livermore, Hewlett-Packard]

  18. “We want to be the air traffic controllers of electrons.”Bob Nardelli, GE Power Systems

  19. “UPS wants to take over the sweet spot in the endless loop of goods, information and capital that all the packages [it moves] represent.”ecompany.com/06.01 (E.g., UPS Logistics manages the logistics of 4.5M Ford vehicles, from 21 mfg. Sites to 6,000 NA dealers)

  20. GE … IBM … UPS … Springs … General Mills … Anheuser-Busch … Carpet One … Etc. … Etc.

  21. 6. Learn Not to Be Careful

  22. “Reward excellent failures. Punish mediocre successes.”Phil Daniels, Sydney exec

  23. The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo

  24. “Learn not to be careful.”Photographer Diane Arbus to her students (Careful = The sidelines, perHarriet Rubinin The Princessa)

  25. “There is no use trying,” said Alice. “One can’t believe impossible things.” “I daresay you haven’t had much practice,” said the Queen. “When I was your age, I always did it for half an hour a day.Why, sometimes I’ve believed as many as six impossible things before breakfast.”Lewis Carroll

  26. Internet …… allows you to dream dreams you could never have dreamed before!

  27. 7. Pursue Radical Simplicity!

  28. “Revenues on the Web aredetermined almost completely by usability.”Jakob Nielsen (The Economist 04.28.01)

  29. 8. Systems Must be Designed to Cope with & Exploit Ambiguity

  30. “There will be more confusion in the business world in the next decadethan in any decade in history. And the current pace of change will only accelerate.”Steve Case

  31. “The corporation as we know it, which is now 120 years old, is not likely to survive the next 25 years. Legally and financially, yes, but not structurally and economically.”Peter Drucker, Business 2.0 (08.00)

  32. Think Organization & Systems Design that Promotes …Agility … Plasticity … Impermanence.

  33. 9. (Change-the-World) Project Management Is Politics! (Period.)

  34. Message:eBusiness is not a technology play! It is a relationship, partnership, organizational and communications play, made possible by new technologies.

  35. Message:There is no such thing as an effective eBusiness/B2B/Internet-supply chain strategy in a low-trust, bottlenecked-communication, six-layer organization.

  36. People.Politics.Trust.

  37. 10. Talent!

  38. “When land was the productive asset, nations battled over it. The same is happening now for talented people.”Stan Davis & Christopher Meyer, futureWEALTH

  39. Message: Some people are better than other people.Some people are a helluva lot better than other people.

  40. “We have transitioned from an asset-based strategy to a talent-based strategy.”Jeff Skilling, CEO, Enron

  41. EnronCOO: Louise Kitchen, F, 29; created EnronOnline as “Skunkworks”

  42. “AS LEADERS, WOMEN RULE: New Studies find that female managers outshine their male counterparts in almost every measure”Title, Special Report, Business Week, 11.20.00

  43. “Collaboration” is a BIG Word. Hint: Women Collaborate & Connect. Men Posture &Fight.

  44. “Women speak and hear a language of connection and intimacy, and men speak and hear a language of status and independence. Men communicate to obtain information, establish their status, and show independence. Women communicate to create relationships, encourage interaction, and exchange feelings.”Judy Rosener, America’s Competitive Secret

  45. The Cracked Ones Let in the Light“Our business needs a massive transfusion of talent, and talent, I believe, is most likely to be found among non-conformists, dissenters and rebels.”David Ogilvy

  46. QCC/Quick Culture ChangeHire Weird Promote DeepRule of Three (3 = Critical Mass)

  47. Nasser’s Triad*: The InternetIs the New Job 1Brian Kelley, 40, head of global sales and service (GE appliances); first non-“car guy” in the jobKaren Francis, 38, eBusiness czar (Olds brand boss)Marv Adams, 43, CIO (Bank One’s IT infrastructure consolidator)* All three are “direct reports”

  48. 11. THE PRODUCT[Still] MATTERS!

  49. “Companies have defined so much ‘best practice’ that they are now more or less identical.”Jesper Kunde, A Unique Moment

  50. “The ‘surplus society’ has a surplus of similar companies, employing similarpeople, with similar educational backgrounds, working in similar jobs, coming up with similarideas, producing similar things, with similarprices and similarquality.”Kjell Nordstrom and Jonas Ridderstrale,Funky Business

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