Physician surveys

1. Bringing your healthcare facility into the 21st century requiresmanagement of patient flow and physician surveys The modern healthcare facility can’t merely expect to keep doing what it’s always done. Modern day healthcare is becoming more and more complex. The areas and issues to manage can become overwhelming. That’s why it’s necessary to update your systems, including things like physician surveys will ensure you provide a better service to your patients. The other key area in modernizing your healthcare facility, is to assess and improve the management of patient flow.

2. How physician surveys work When it comes to improving transparency and giving the general public better choices, physician surveys play a vital role. They work as follows: • Once a patient has completed their visit with a physician, they will be offered the opportunity to fill in a survey, rating the doctor on specific criteria. They will also be able to make comments. • Any results gathered will be confidentially and no names of commenters will be shared with the doctors. • The patient must . It helps if the survey is filled in as soon as possible after the visit with the physician. This ensures the experience will be fresh in the patient’s memory, allowing then to give the most accurate account of their visit. • All the scores are aggregated and the doctor is given their set of ratings. • Any potential improvement areas can be addressed and the physician can set a goal of improving.

3. Introducing patient flow management Patient flow management is critical. Imagine a scenario where countless patients are waiting to be seen by a doctor. A single receptionist is overwhelmed by complaints and trying to manage a system which is inadequate. On the other side, some doctors seem to have a free schedule, while others are falling way behind schedule, having to see patient after patient.

4. Why you should be improving patient flow The key to improving patient flow is to invest in a system that takes care of the organization side of things. All the staff members, including doctors, nurses, receptionists, and management must be on board, receiving the necessary training to ensure they know how to follow the system. It’s not just about seeing patients quickly though. Other important considerations are: • Managing the use of rooms and equipment. • Recording, presenting and analysis of data allows weak areas to be identified, addressed and acted on in order to improve. • Appointments can be organized, to ensure there is no “double booking” mistakes aren’t made.

5. Utilizing patient flow analysis effectively If you’re recording data, then it’s important to carry out patient flow analysis. Data on its own doesn’t mean much without being fully analyzed. When using a patient flow solution, it helps to have reports such as average waiting time, average treatment time, time between activities and peak times by area.