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Hosted Contact Center Service Details 2-14-17

Improve staff effectiveness and elevate customer experience with EarthLink's Hosted Contact Center. Engage customers via email, chat, web, phone, and social media, integrated with Voice Services and offering supervisor functionality, call routing, CRM integration, and workforce management. Access additional modules and over 100 reports, and benefit from tailored training courses by certified instructors.

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Hosted Contact Center Service Details 2-14-17

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  1. Hosted Contact CenterService Details2-14-17

  2. Hosted Contact Center Enhanced staff effectiveness for superior customer experience Connect with your customers via email, chat, web, phone or social media.

  3. Hosted Contact Center Service Levels Four levels of service Fully integrated with EarthLink Voice Services: Hosted Voice, SIP Trunking, PRI or Business Lines (Line Side)

  4. Hosted Contact Center Media Channels

  5. Hosted Contact Center Supervisor Functionality

  6. Hosted Contact Center Call Routing Options

  7. Hosted Contact Center IVR Functionality

  8. Hosted Contact Center CRM Integration

  9. Hosted Contact Center Work Force Management

  10. Hosted Contact Center Add-On Modules Modules available to Platinum Agents • Coaching Tool • Desktop Application Usage Monitor • Screen Capture & Recording

  11. Reporting and Dashboard • Over 100 Reports available!

  12. Training Tailored to Your Solution Training Courses by Certified Instructors • Online • Recorded for Playback Self-Paced Online Training • Administrator Tutorial • End User Tutorial

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