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How do you unlock your gmail account?
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1. Launch an Internet browser then navigate to the Gmail website. 2. Click Need Help?. 3. Click the appropriate option. - I don't know my password - I don't know my username - I'm having other problems signing in
I Don't Know My Password 1. Enter the Google username or Gmail address then click Continue. 2. Enter the characters as seen on the screen then click Continue. 3. Enter the answer to the security question then click Continue. **If the security answer is not remembered: - Click Get a password reset link at my recovery email. - Click Continue. **If the security question was answered: - Enter a new password. - Re-enter the new password. - Click Reset password.
I Don't Know My Username 1. Ensure I don't know my username is clicked then click Continue. 2. Enter the appropriate information in the fields then click Submit. - First name - Last name 3. Click the I'm not a robot check box. 4. Enter the text in the image seen on the screen the click Verify. 5. Click Submit.
I'm Having Other Problems Signing In 1. Enter the Google username or Gmail address then click Continue. 2. Enter the characters as seen on the screen then click Continue. 3. Click the appropriate issue then follow the on-screen instructions. - I forgot my password - I think someone else is using my account - I forgot my username - I know my username and password, but can't sign in - I can't reset my password via SMS - I use a Google Apps account - I'm having trouble with 2-step verification