WAUG 2013 “Secret” Message Session - SMS

1. WAUG 2013 “Secret” Message Session - SMS

2. SMS = “Secret” Message SessionTopic #1 – Single Number Service & SMS

3. Communicating with the Media of Choice • Short Message Service – SMS • Most widely used data application in the world with 3.6 billion active users or 78% of all mobile phone subscribers • SMS = 160 max characters per message • Mobile to Mobile Communication - Texting • Your “address” is your mobile number • Bringing SMS into your Enterprise • Keeping your mobile number private • Documenting conversations • SMS from multiple devices • Mobile phone, desk phone, PC

4. Who can benefit from Enterprise SMS? • Gives flexibility to communicate based on • User media preference – phone call, email, or text • Device availability – mobile or desk phone, PC, web browser • Location – Network access • Who benefits? • Education – Teachers/Professors to Students • Healthcare - Doctors to Nurses, Pharmacy, other Doctors • Legal – Attorney to Client, Office etc. while in court • Financial – Financial Advisor – Buy/Sell Stocks & Securities • #1 Concern • Privacy – publishing mobile phone number

5. Expanding Single Number Service with SMS • Solution – Single Number Service • Associate DID station # with Mobile number • Current Applications – one-X Mobile, Messaging (voice & fax), one-X Communicator • Future SNS Application – SMS • Things to consider • Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641) • Web Portal Administration Capabilities • Administrator – Management of Users • End Users – Grant or Deny Access • Archive Dumps – Keep records of SMS sessions • Hosted or on-premise Solution • Coordination with Carriers – text enable • An Avaya Solution is coming this summer • Beta Opportunities may be available • NACR only Business Partner Beta Participant

6. SMS = “Secret” Message SessionTopic #2 – Avaya Aura Messaging 6.3 Highlights

7. Avaya Aura Messaging 6.3 Roadmap • General Availability target – December 2013 • Call Pilot “like” TUI • AAM on VMware • Calendar & Presence Integration • Determines which greeting to play based on when Reach Me/ Notify Me is triggered • Uses Exchange “Out of Office” status, calendar status & Avaya presence status to make decisions about greetings & notifications • Outbound Fax print driver for Windows desktops • Exchange 2013 & Outlook 2013 Support • Remove requirement for separate Exchange Connector • G.729 Encoding Support (transcoded to G.711 or GSM) • Common Server Support – Upgraded to current Dell & HP Specs

8. Avaya Aura Messaging 6.3 Roadmap • Improved Centralization Capabilities • Support for variable length mailboxes • Support for multiple sites per application server • Currently 1 site designation per application server • Better support for multi-lingual mailboxes • Now a COS option versus system wide setting • Callers do not have to select the language – Press 1 etc. • Support for multiple SIP domains • Per site broadcast • Improved security for uninitialized mailboxes • Administrator defines “uninitialized” parameters • Default Password not changed or Standard Greeting not recorded • Administrator then configures if caller can leave a message or not

9. Avaya Aura Messaging 6.3 Roadmap • Support for 20,000 IMAP Session on Avaya Msg. Store • Multiple Personal Greetings on Aria TUI • System Greeting Before Call Answer Greeting • ELA List Management Enhancements • Serviceability Improvements • New Reporting Capabilities • SIP Enhancements

10. SMS = “Secret” Message SessionTopic #3 – It’s No “Secret” Avaya VDI

11. Session Manager Expanding Virtualization to the Desktop – VDI VDI virtual machine Soft phone IT Apps SIP Voice Controller SoftwareCodecs RTP Citrix /VMwareDevice and Graphics Drivers Data Center HDX/ICA/PCoIP VDI Thin Client Citrix /VM HDX Receiver Citrix/VM Visual Receiver Local Audio Drivers Graphics& Camera VDI Client Endpoints (Thin Clients)

12. Why VDI? • All Data is maintained in Data Center • More Secure • Back-ups more reliable • Simplified deployment • Support • Maintenance • Lower TCO

13. Unified Communications in a VDI Environment • Standard VDI is not well suited to drive real time media directly to the desktop. • Avaya’s Real Time UC solution for VDI • Avaya VDI Communicator 1.0 • Software installed on VDI thin client (desktop) • Provides connectivity to Avaya Aura CM & Session Manager • Processes all voice media locally on thin client off loading media processing from data center

14. Unified Communications in a VDI Environment • Avaya one-X Communicator • Runs on users virtual machine in Data Center • Shared control mode • Must run in “Desk Phone” mode • User interface only does not process any voice traffic

15. Avaya VDI Communicator User Interface Everydayscenario Loss of connectivity orVM machine down • Avaya one-X Communicatorrunning on virtual PC in the data center accessed via thin client • Avaya VDI Communicator client running on the thin client VDI Thin Client • Problem with the virtual machine • Problem in the data center • Problem with the network betweendata center and thin client

16. Avaya Real-Time UC Solution for VDI VDI Virtual PC VDI Thin Client Citrix/VMwareReceiver Remote desktop protocol (e.g., Citrix ICAVMware View PCoIP) Citrix/VM Virtual Device And Graphics Drivers One-X Communicator Business Apps GUI Desktop Data Center Avaya VDI Communicator Graphics& Camera SessionControl LocalAudioDrivers Control (SIP) Control (SIP) Media

17. Avaya VDI Communicator… solving for scale & QoS for improved real-time communications in VDI • Virtual Desktop • Avaya one-X Communicator view • VDI Communicator on HP or Dell Wyse Thin Clients; or Windows PC • Support for VMware View & Citrix Xen Desktop

18. Avaya VDI Communicator Release 1.0 Avaya Client Agent Headset

19. Georgene MacLennan NACR Solutions Architect – Business Collaboration 651-796-6425 gmaclennan@nacr.com