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Lean – an Introduction

Explore Lean principles, Six Sigma methodology, and continuous improvement techniques in the context of Higher Education, with a focus on streamlining processes, improving staff morale, and simplifying workflows.

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Lean – an Introduction

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  1. Lean – an Introduction

  2. Agenda • What is Lean? • Lean in HE • Lean in Cambridge • “ourcambridge”

  3. ENERGISER!

  4. ENERGISER!

  5. ENERGISER! Planning 90 Seconds

  6. ENERGISER!

  7. What is Lean? • An approach to continuously improving workplace activity. ​ • Two key concepts:​ • respect for people ​ • continuous improvement​ • ​NOT a project but a way of working​

  8. 5 Principles of Lean 1. Value – what do you need to do to deliver benefit to the customer? 2. Value Stream – what are the steps? 3. Flow – Enable smooth flow 4. Create Pull – carry out tasks only when required by customer 5. Achieve Perfection

  9. What is Six Sigma? • Business Improvement methodology developed by Motorola. • High emphasis on quality management, uses statistical tools and the six sigma measure of process capability • Uses "Data driven problem solving" and "fact based decision making“ • We are concentrating on Lean today

  10. Continuous Improvement - Kaizen Demings PDCA Cycle

  11. Techniques A few examples​ • SIPOC​ • Process Mapping • Voice of the Customer​ • Metrics and Measures​ • 5S​

  12. Lean in HE? • Efficiency and Effectiveness in Higher Education – Sir Ian Diamond • A growing number of institutions worldwide • Lean HE Hub • Commonly applied to professional service activity • Increasingly teaching and research

  13. Lean in Cambridge? • “Introduction to Lean in HE” training • Practitioner training • Multiple activities underway in multiple offices • Very much in line with the “ourcambridge” ethos

  14. “ourcambridge” What is it? Who is included? Why? When?

  15. “ourcambridge” and Lean • Lean principles • Framework for process improvement • Lot of work underway already • 440 people attended training since Aug 2017

  16. Programme overview Aim: “To recognise and realise the potential of our professional services staff by improving staff morale and simplifying processes” Culture Values and Principles Engagement strategy Coordination. Knowledge sharing. Champions. Communities. • Change framework • Change management. Process improvement. Sponsorship & leadership. Communication Skills. Managing initiatives • Ways of Working • Digital workplace • Working practice • Communications • Work environment • Simplifying our Processes • Local initiatives • ourcambridge led initiatives • ourcambridge supported initiatives • ourcambridge endorsed initiatives • Supporting our Staff • Attract & Hire • Onboard & integrate • Develop & Grow  • Employment Terms, Reward &  Recognition • Support, Community & Wellbeing 

  17. Next Steps • What is the vision? • What are the challenges? • What needs to be reviewed? Plan the next steps.....

  18. Further Information My Details: Linda.Spinks@admin.cam.ac.uk 01223 766706 For ourcambridge ideas and suggestions: ourcambridge@admin.cam.ac.uk “ourcambridge” website https://www.staff.admin.cam.ac.uk/projects/ourcambridge Want to learn more? https://www.training.cam.ac.uk and search for Lean

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