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Performance Vocabulary & Expressions

Explore China Airlines' strategies for continuous improvement, passenger service, training, and maintenance. Understand the financial terms impacting the airline's performance and test your own performance with interactive exercises.

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Performance Vocabulary & Expressions

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  1. PerformanceVocabulary & Expressions Group 8 Candy Gordon Emily Gill

  2. Language work • Intonation in praise and criticism • Ability and permission • Describing performance • Obligations

  3. Ability and permission • Allow • Can • Enable • Let • Permit

  4. Describing performance • The language style we use to describe performance depends on who we intend to read it.

  5. Obligations • Have to • Must • Should

  6. Company performance

  7. Company performance

  8. China Airlines • Air Crash • Continuous improvementtakes you to the spacious sky • Passenger service: Always from the heart • Training: Quality and quantity count • Maintenance: Even the best is never enough

  9. China Airlines -TV commercial

  10. Rank the following in order of importance in terms of impact on company performance. • Product / service in itself • Cost of product / service • Brand image • Planning • Marketing and sales force • Political climate • Customer support • Others

  11. Financial terms • Assets: land, buildings, debtors, stock, investments, etc. • Issued share capital: profit (before financing) from main business of company. • Liabilities: trade credits, bank overdrafts, loans, etc. • Net income: surplus kept in business rather than given to shareholders.

  12. Operating profit: profit after tax for period in question. • Overheads: operational costs excluding direst costs, material, and labour. • Reserves: initial investment made by company shareholders. • Turnover: sales of goods and services over a certain period.

  13. VAT: tax on the value at each stage in processing of production, service, or distribution. • Yield per share: the dividend expressed as a percentage.

  14. Test your performance • Create new words by "performance", ex: romance • Draw typical household • List commonly used acronymns, ex: NATO • Join dots by four straight lines • Solve the riddle • Name three British inventions • List business terms, ex: meeting • 365 divided by 24 times 21

  15. Meetings • Objectives • Performance criteria

  16. Table Talk • money • intelligence • personal appearance • success of children • education • amount of tree time • career position • house and car • class / position in society

  17. The End

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