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Patients not numbers, People not statistics. Patient Association – 2010

Previous Reports . Patients not numbers, People not statistics. Patient Association – 2010 “Hungry to be heard” Age UK – 2010 “Care and Compassion” Parliamentary and Health Service Ombudsman report – 2010 “We’ve been listening, have you been learning?” Patient Association - 2011

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Patients not numbers, People not statistics. Patient Association – 2010

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  1. Previous Reports • Patients not numbers, People not statistics. Patient Association – 2010 • “Hungry to be heard” Age UK – 2010 • “Care and Compassion” Parliamentary and Health Service Ombudsman report – 2010 • “We’ve been listening, have you been learning?” Patient Association - 2011 • Dignity and Nutrition Report CQC – 2011 • Mid Staffs NHS Foundation Trust Public Inquiry 2010

  2. My first impression was of a chaotic atmosphere. Staff appeared stressed and not in control. They told me that they were six senior staff down, with one suspended and one on sick leave. The agency staff nurse had not appeared. There were patients calling out, one stuck in bed with bed rails and one lady said to me “I am in Hell”. J.Andrews, M.Butler. Trusted to Care. 6th May 2014. 3.2. pg 10

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