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PPG- survey analysis Chepstow Gardens Medical Centre

PPG- survey analysis Chepstow Gardens Medical Centre . How many people participated?. 41 40 3 not indicated sex. What ages participated?. < 18: 0 18-24: 3 25-34: 6 35-44: 8 45-54: 19 55-64: 14 65-74: 19 75-84: 14 >85: 1. Ethnicity. When were you last seen?.

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PPG- survey analysis Chepstow Gardens Medical Centre

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  1. PPG- survey analysisChepstow Gardens Medical Centre

  2. How many people participated? 41 40 3 not indicated sex

  3. What ages participated? <18: 0 18-24: 3 25-34: 6 35-44: 8 45-54: 19 55-64: 14 65-74: 19 75-84: 14 >85: 1

  4. Ethnicity

  5. When were you last seen?

  6. Preferred ways of booking appointments

  7. Awareness of Practice Website? YES 50% NO 46%

  8. Are you satisfied with the following:

  9. Reasons for not being able to get routine appointments

  10. Are you easily able to get into the building? 96% Yes 4% No

  11. Are you overheard in the reception area? Yes but I don’t mind: 69% Yes, I am not happy: 17% No: 14%

  12. Are reception staff helpful? Yes: 81% No: 7% Unsure: 12%

  13. Are you seen on time? 61% yes 2% no (unacceptable delay) 34% no (acceptable delay)

  14. Do you have to wait more than 2 working days for your prescription to be ready? 78% no 22% yes

  15. Happy with open hours? YES 92.8% No 7.2%

  16. Satisfied with the consultation? (nurse & doctor)

  17. Overall, are you satisfied with the care? 95.29% Yes 4.71% No

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