Bilateral Meeting Bulgaria Monte Negro

1. European Union OPAC Experts in Action European Social Fund Investing in People Bilateral MeetingBulgaria Monte Negro    Ivan Stanev Coordinator in Program Extension of Bulgarian Government Electronic Administrative Services 08 - 09 Jun 2011, Sofia, Bulgaria

2. Content Part 1 Bulgarian E-government cloud. The ideology Part 2 Cloud farm. Step by step. The cloud components in the Bulgarian e-Government IT Strategy 2011-2015 Part 3 E-governance-main barriers 2

3. Part 1 Bulgarian E-government cloud. The ideology

4. Why SOA Based Solution Big IT company,with 10 years experience in e-Gov solutions in central and local administration, uses mechanisms allowing the time for development of new applications to be reduced by 50%and cost reduction by70%. Bulgarian IT company,experienced in the above mentioned technologies, has demonstrated how can be covered more than 70 business processes in local administration with slight changes in one template process. Bulgarian IT company,developing applications for central administration has restructured its own staff reducing the number of programmers and test engineers and increasing the number of business analytics due to implementation of new methodology for automated generation of multilayer Java applications. Time for development and tests is reduced by 50 %. 4

5. eG 2011 – 2015 Goals Reduction of user resources – safe time, and money for the citizen, and business Improvement of state administration efficiency – optimization the operation time, and required resources (financial, human, equipment, etc.) of the state administration activities More security – reduction of the fraud risks, through more automatic validations, and verifications 5

6. Main eGPrinciples Complexity – one service, or one business process with one I/O point Automated information exchange – once received, multiple used data Unification and modularization of eServices – once developed, multiple used services, and other components 6

7. Case Study: License for Excise Store Operation Business Process – Current State in Bg Treatment of ask for license Supply license State Administration Business Ask for license Company Year Reports Register BULSTAT Register Estate Plans Trade Register No convictions Certificate Taxes inquiry 7

8. CaseStudy: License for Excise Store Operation Business Process – eG Manual Operation Ask for license State Administration Business Treatment of ask for license Supply license Taxes inquiry Company Year Reports Register BULSTAT Register Estate Plans Trade Register No convictions Certificate 8

9. Case Study: License for Excise Store Operation Business Process – eG Automated Operation Ask for license State Administration Business Treatment of ask for license Supply license Company Year Reports Register Taxes inquiry BULSTAT Register Estate Plans Trade Register No convictions Certificate 9

10. Expected Financial Result 10

11. Most Required Registers

12. eG Development Approach Single Standards for Management of SA activities Single SA Data Model Single Repository of User Documents Common Design of SA Business processes eG cloud Single eIdentification for all Bg subjects Common standard for realization of SA AIS Law of eG defining the Framework of the eG and Interoperability Rules for SA AIS Use of Open IT Standards 12

13. eG Organisational Principles • Unique eG Registers -Регистрите на ЕУ (РЕУ) са различни от регистрите на първичния администратор на данните (РПА). Тези регистри представляват съкратена извадка на данни от РПА, за които потребителите на РЕУ са заявили нормативно обоснован достъп. РЕУ се съхраняват при първичния администратор или в центъра за данни на ЕУ • Integral interpretation of Legal Base- При разработването на РЕУ ще бъдат спазени всички секторни нормативни документи разглеждани и в контекста на закона за електронно управление, както и придружаващите ги наредби • Best EU and Bg Practices studied- При разработването на РЕУ и техните ЕАУ ще бъдат отчетени както съществуващите до момента секторни добри практики, така и тези на ЕУ 13

14. Organisational eG Principles • Consensus based management- всички решения при разработката на съответния РЕУ ще бъдат вземани чрез консенсус от съвместен екип на първичния администратор на данните, представителите на ДЕУ в МТИТС, както и представители на изпълнителя • Primary administrator is master of the development process- готовият продукт се приема за въвеждане в експлоатация от представители на ДЕУ на МТИТС, единствено след изричното писмено съгласие на първичния администратор на данните за внедряването на продукта • Common Project Management Approach- ще бъде използван унифициран процес при разработка, внедряване и експлоатация на софтуерни приложения в областта на е-управление - RUP 14

15. Technological eG Principles • Full Ownership under developed IT Systems Code- изпълнителят задължително предоставя програмния код на РЕУ на първичния администратор на съответния регистър и МТИТС, ако съществува такава договорка между първичния администратор и МТИТС • Compatability ot new eService in the Primary administrator, or MTITC Infrastructure– РЕУ ще бъдат написани с такива технически средства, че да могат да бъдат експлоатирани върху съществуващата инфраструктура на първичния администратор на данните или МТИТС, съгласно предварителна договорка между тях, отговорност качеството носи първичния администратор, а за сигурността на данните носи собственика на обслужващата инфраструктура • Flexibility of the Developed ReGs– разработката трябва да позволява възможно най-бърза и евтина промяна на съответните услуги при промяна на нормативната база, организационни или технически промени 15

16. Technological eG Principles • System Design before Law Construction–РЕУ ще бъдат разработени така, че да бъде постигната най-добрата възможна ефективност, при необходимост ще бъдат направени предложения за промени в съществуваща нормативна уредба, техническите проекти ще отчитат направените предложения, услугите ще бъдат разработени в рамките на проекта, съгласно направените предложения РЕУ ще се въвеждат в експлоатация след влизане в сила на промените в нормативната уредба • ReG Standartisation - изпълнителят е длъжен: да подготви РЕУ за вписване съгласно ЗЕУ, да подготви стандартни протоколи за обмен на данните, да подготви стандартни тестове и процедури за тяхното провежданеприсъединяването на нови потребители е отворен процес, който се извършва в съответствие с разработената документация 16

17. Bulgarian eGovernment Road Map Interoperability Registers Improvement of Single Environment for Treat of Electronic Documents (SETED) Legal Base 3.2 Legal Base 3.1 Interoperability Registers Legal Base Decision Making system eAdministrative Services ePortal 3.1 ePortal Single Sign On Register eAdministrative Services 3.1 Reference Architecture Monitoring of Interoperability Infrastructure and Communications Real Time Monitoring Mobile Notification System Data Center National Funds EU Funds 3.2 EU Funds 3.1

18. Part2 Cloud farm. Step by step. The cloud components in the Bulgarian e-Government IT Strategy 2011-2015

19. Business Modeling and Monitoring Business Integration Server Portal BusinessIntegration Ministry Process Integration Services Process Automation User Interaction Services Human Activity Citizens Partner Services Presentation Business Protocol Agency ProcessChoreography Cross-Reference Transaction /Compensation StateManagement Audit Staff Personalization Business Partner Business Municipality Common Business Object Model Events Application Connectivity Services Pub/Sub Transformation Mediation Routing Transport eServices Adapers HR eG Data Register System eG Registers Common eG Service Repository Serv Min 1 Serv Min n Serv Mun 1 Serv Mun k Syst Serv BeG Technological Framework

20. BeG Infrastructure

21. BeG Common Data Space

22. BeG Common Message Space

23. BeG Results Achieved The IT Strategy of BeG is developed for the period 2011 – 2015. A Road Map for the IT Strategy is created. The legal base and procedures for certification of Administrative Information Systems (AIS) of Bulgarian Government (BG) are created. The process of Certification of BG AISs is in progress. The legal base and procedures for registration of Electronic Administrative Services (EAS) of AIS are created. The process of registration of EAS is in progress. The legal base and procedures for registration of Information Data Objects (IDO) of AIS are created. The process of registration of IDO is in progress. The legal base and procedures for realisation of Single Environment for Electronic Documents Exchange (SEEDE) are created. The SEEDE establishment is in progress. The BeG Portal version 1 is created. A version 2 of this portal is under construction. 23

24. Modeling of Registry eService Legend: Tn - task PA – Primary Administrator eGT – eG Team V - Vendor 24

25. Implementationof Registry eService Legend: Tn - task PA – Primary Administrator eGT – eG Team V - Vendor 25

26. Testing and Deploymentof Registry eService Legend: Tn - task PA – Primary Administrator eGT – eG Team V - Vendor 26

27. Knowledge Processor Product Generator No Formal BP Specification Complete BP Specification Yes IT & DA Users (End User. Report User, B2B Interface, Sys Admin) Formal Ontology Specification IS Generator Runtime Manager BP Specification Processor Complete Ontology Specification No Activity Specification Editor Ontology Specification Processor 1 Yes Generated IS Non Formal BP Specification Activity Results Ontology Generator 1 Non Formal Ontology Specification Activity Specification Ontology BP Editor Ontology Editor IS Runtime Manager Ontology KB IS DB BP Tasks Repository Ontology Primitives Repository 1 IT & DA Knowledge Engineers Activities DB Knowledge Base BeG Business Processes

28. BeG Technological Framework

29. Part 3 E-governance-main barriers

30. Scope of the Project • Project name: Development of administrative services as e-services • Project NoК10-31-1/07.09.2010 • Project duration: • start:7Sep 2010 • end:7 Mar 2012 • Budget:18М BGN. • Target groups:Central and local government, citizens and business organizations

31. Project Goals Common goal: Better administrative services for citizens and the businessand users satisfaction increase using e-Government Specific goals Improved legal framework focused on administrative e-services. Realization of G2G Administrative Services. Improved processesfor e-services delivery. Realization of Single Window Concept. Capacity building for realization of eG politics. 31

32. The Project Actions Activity 2, 3 Admin. Processes business modeling Activity 1Legal framework, standards, policies E-Gov Strategyand Road map Activity 4Reference model Activity 5Organizational model and e-Portal 32

33. Analyzed Administrative Services Summarized information for2143 services: 1946forCentral/Special adminand regional administration 197forlocal administration Detailed information for685priority services according to decision of CoM 619 for Central/Special admin Summarized results for priority 685 services in 2009: 162АdmSare used0 to 99 times; 83 АdmSare used100 to 499 times; 94 АdmSare used500 to 4 999 times; 67 АdmSare used5 000 to 49 999 times; 38 АdmSare used50 000 to 499 999 times; 9 АdmSare usedmore than 500 000 times. The result is a list containing415administrative services, candidates for realization: 218forcentral and regional administration 197forlocal administration 33

34. Analyzed Administrative Registers Summarized results for the expected usage of theidentified registers and internal e-services: Expectedregister usage in number of adminservices: 49are used in more than5 admin services; 42are used in more than10 admin services; 29are used in more than20 admin services; 16 are used in more than30 admin services. Expectedannual transactions per register 68 are used in more than1 000 times; 60are used in more than10 000 times; 49are used in more than100 000 times; 28are used in more than1 000 000 times. 34

35. Analyzed IT Infrastructures in the State Administration The data are collected during internal MTITC investigation which took place in 2010. The resultsdo not reflect the precise picture in IT sector, but illustrates thesector tendencies. Data is as precise as they are provided by the respective organization participated in the investigation. Analyzed structures – 48, includingCentral administrations - 11, Agencies – 36, 8of which have less than50employees, 16 – up to 300employees, 8 – up to 600employees, 4 – up to 1000employeesand2with more than 1000employees. 7organisationsarewithout IT employes 17organisationsarewithout IT department 27organisationshaven’t data reservation 17organisationsdon’t use DBs 20organisationsare not included inthe National State Administration Network 8 organisationsnaven’t any internal connections 7 organisationshaven’t any protection from hackers attacs 35

36. Identified Problems for Realisation of EAS • P1 Contradictory legal base in e-Gov area. • P2 Poorly standardized information model of State administration • P3 Not effective andpoorly standardized technological framework for AIS integration • P4 Poorly standardized communication amongthe different IT component in State administration • P5 Poorly standardized e-service nomenclatures,used in State administration. • P6 Lack of common methodologyfor business processes description and realization

37. Identified Problems for Realisation of BeG TFr • P1 Lack of Single Methodological Base for development and support of AIS in State Administration. • P2 Not Effective and not Synchronized planning of sectoral AIS development. • P3 Big Contrast in the realised AISs concerning TFrs, used tools and instruments. • P4 Bad technological discipline of the AISs support teams. • P5Lack of standartisation in communication area of AISs.

38. Thank you Contact Data: email: instanev@gmail.com gsm: +359-882-117345