Evolution

1. Evolution Cabin Crew Training & Assessment for the Future

2. Cabin Crew Training & Assessment for the Future Objective • Current Training by Virgin Blue and Qantas • Integrating training skills • Interpreting CAAP SMS-3 (1) for Cabin Crew • Assessing Cabin Crew at different depths of training • Behavioural Marker System • NTS Rating Scale • Challenges

3. Cabin Crew Training & Assessment for the Future Current Training

4. Situational Awareness Decision Making Communication Teamwork Leadership and Managerial Skills Cabin Crew Training & Assessment for the Future Structure of Topics Risk & Risk Perception Stress Threat & Error Mgmt Fatigue Culture Information Acquisition & Processing

5. Stress Management Health Case Based Studies Fatigue Management Workload Management Vigilance Cultural Factors Human Error & Reliability Threat & Error Management Information Acquisition & Processing Decision Making Situational Awareness Leadership Communication & Teamwork

6. Vision Cabin Crew Training & Assessment for the Future Integration Technical Skills + Non Technical Skills = Skills for crew proficiency TS NTS

7. Audits, Investigations and Reporting Practical EP Training Syllabus and Scenario Design Classroom based HF training Cabin Crew Training & Assessment for the Future Integrating Human Factors concepts through different business areas • Common concepts and terminology through different types of training and different aircrew roles.

8. Interpreting CAAP SMS 3 (1) for Cabin Crew Requirements v Best Practice Needs to be part of a Competency Based Training system Requirement to train and assess Cabin Crew to KNOWLEDGE level (FC to Skill level) Practical understanding of Non Tech Behaviours (NTBs) Understand how they can be applied in different situations Considered best practise to train and assess cabin crew in NTBs but integration will be slower

9. Training Facilitators to assess to a knowledge level – As part of Competency Based Training How can someone display competence? More than attendance Participation? Must be opportunity to display understanding and knowledge Instructors need to be aware of requirement and actively assess Inter Rater Reliability Jeopardy Assessment? How?: Flag specific assessment questions, classroom exercises, role plays, questioning techniques, exams

10. Cabin Crew Training & Assessment for the Future Behavioural Marker Specific observable, non-technical behaviours that contribute to superior or substandard performance within a work environment. Enactment of skills or knowledge is shown in behaviour. • Has a causal relationship to performance outcome • It does not have to be present in all situations • Its appropriateness depends on context • It employs simple phraseology • It describes a clear concept

11. Skills Practical Knowledge Moving toward Skill Assessment Jeopardy Assessment? Rating Scale for NT Performance? Re - Calibration of Facilitators EP Sim Debrief - Standardisation Development of Deficiencies Training NTS Behaviours Incorporated in Ops Manual Integration in all Phases of Training Training Crew Members Training Facilitators - Standardisation Development of Behavioural Marker System

12. Non Technical Marker - Situational Awareness for Cabin Crew

13. Challenges Lack of Experience CRM- Talk to the Flight Crew Intimidation Intangible – Non Jeopardy Company Culture Cost Facilitators Perceptions Time constraints Back Training Inter-rater reliability Line Audit Non Jeopardy – Box Ticking Exercise

14. To Infinity & Beyond!