Icon Library

1. Icon LibraryUse these icons to modify any of the slides to tell YOUR ServiceNow story. You can also use other sources for images or icons to modify the presentation to meet your needs or incorporate the icons into presentations you may already have created associated to ServiceNow.

2. Icon Library • Use the following set of icons to illustrate visual concepts and diagrams. • Take note of the icon labels and only use icons for designated concepts, and use Find on the Home ribbon to search for a particular icon concept. • Choose the color that is most appropriate for your slides. • To change a specific icon to another color, select it then go to the Drawing Tools ribbon, Format tab and select a new “Shape Fill” color. Do not add a Shape Outline. • Icons are Drawing Objects which means they can be scaled to any size. Hold down Shift, then select and drag from any corner to keep the same proportions.

3. Cloud Conversation Icons - Color CUSTOMER SERVICE BUSINESS APPS SECURITY IT HR *Cloud Conversation Colors (other than Security Green) are not in the theme Color Palette. Please use the swatches above if you’d like to add as a custom fill: Go to Shape Fill/More Fill Colors. Use the eyedropper in the lower left corner on a swatch above to add color to Recent Colors.

4. ServiceNow Story Icons - Grey

5. 9 Customer Conversations Nine Customer Conversations – Color

6. Nine Customer Conversations - Grey

7. Security: Resolve Real Security Threats Fast !

8. Business Apps: Build Business Applications at Lightspeed

9. Customer Service: Resolve Customer Issues at Lightspeed

10. HR: Consumerize the Employee Service Experience

11. IT: Eliminate Service Outages

12. Industry Icons 1 – Grey =

13. Industry Icons 2 – Grey =

14. Industry Icons 3 – Grey = = =

15. Icon Library Analytics App Creation Change CloudManagement Compliance CostManagement Deploy Demand Discover Email Event Facilities Field Services Finance Governance HR HRAutomation Incident IT Legacy Systems Legal Marketing Operate Orchestration PaperProcess PasswordReset Plan Prepare Problem ServiceCatalog ServiceMapping SpreadSheets ServiceWatch When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

16. Icon Library Incident Problem Change Knowledge Request Financial Service Map CMDB Governance Discovery Asset Orchestration Demand Management Test Chat App Creator Reporting Profile IT Costs Event HR When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

17. Icon Library Service Portfolio SLA Project Release SDLC Field Service Password Reset Provider Requester Services Legal HR Procurement Finance Facilities Marketing Sales When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

18. Icon Library IT Service Catalog Cloud Security Security 2 Finance Compliance Router Switch Server Database Computer Laptop Phone Email When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

19. Icon Library Incident Problem Change Knowledge Request Financial Service Map CMDB Governance Discovery Asset Orchestration Demand Management Test Chat App Creator Reporting Profile IT Costs Event HR When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

20. Icon Library Service SLA Project Release SDLC Field Service Password Reset Provider Requester Services Legal HR Procurement Finance Facilities Marketing Sales When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

21. New Icons 1 - With Red Circle Legal Service Management Field Service Management Facilities Service Management HR Service Management Marketing Service Management Enterprise Service Management IT Operations Management Edge Encryption Service Automation Platform Application Development Finance Financial Management IT Business Management Alt name: Procure, Travel and Expenses, Calculator CloudAlt name: Cloud Platform Generic, Cloud Management IT Service Management Asset Management Integrate / Orchestration Automate Accelerate / Speed / Empower Visibility Simplify/Approval Security Operations Control Reduce Time Enable / Life Sciences Deploy/Upgrade Share/Deliver Align / Provide Efficiency / Consolidate / Test

22. New Icons 2 - With Red Circle Reduce Redundancy, Track your Progress Improve/IT costs Problem/Benefit Elevate Strategic Customize Manage Security 2 Business Management Consolidate Request/Shop Security / Govern Location Standardize User Experience/Phone Balance / Value Project Extend Visibility SDLC SLA Knowledge Service Map Incident Password Reset Asset Release Demand Management Discovery Optimize / Manage Chat

23. New Icons 3 - With Red Circle Incident Profile Events/ Change Problem/Benefit Server / Manage instances Switch Monitor Laptop Home Alert/ Notify Learn Database/CMBD Service Portfolio/ Vendor Application Development / Develop/Build Service Catalog News Handshake Application Logic Case Study Ebook/Solution Brief/ Analyst Report Customer Service Video Email Datasheet Webinar/Computer Documentation Infographic Whitepaper Award Compliance

24. New Icons 4 - With Red Circle More Single Tower Building App Creator Featured Featured/ Global Explore Two tower building empty Two tower building with windows Chimney building Columned building Vertical two tower building Two Tower Building IT User Central tower building Find a Partner Thumbs up 1 Person - Man Three tower building 2 People 3 People 1 Person - Woman

25. New Icons 1 - Black

26. New Icons 2 - Black

27. New Icons 3 - Black

28. New Icons 4 - Black

29. New Icons 1 - White

30. New Icons 2 - White

31. New Icons 3 - White

32. New Icons 4 - White

33. Icon Library Analytics App Creation Change CloudManagement Compliance CostManagement Deploy Legal Marketing IT HR Facilities Field Services Finance Sales Services Procurement Incident Email Computer/Legacy Systems Demand SDLC Orchestration PaperProcess PasswordReset Plan Prepare Discover Event Governance Problem ServiceCatalog ServiceMapping SpreadSheets ServiceWatch HRAutomation Request Knowledge CMDB Asset Financial Chat Profile IT Costs Service Portfolio Project Portfolio/PMO Security 1 SLA Security 2 Router Switch Server Database Laptop Phone Release

34. Icon Library Incident Problem Change Knowledge Request Financial Service Map CMDB Governance Discovery Asset Orchestration Demand Management Test Chat App Creator Reporting Profile IT Costs Event HR When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

35. Icon Library Service Portfolio SLA Project Release SDLC Field Service Password Reset Provider Requester Services Legal HR Procurement Finance Facilities Marketing Sales When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent

36. Icon Library IT Service Catalog Cloud Security Security 2 Finance Compliance Router Switch Server Database Computer Laptop Phone Email When increasing or decreasing the size of the icon hold Shift while pulling out or pushing in at the corner - keeping dimensions consistent