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DOCUMENTS … WE WANT ‘EM RUSHED AND READABLE!

DOCUMENTS … WE WANT ‘EM RUSHED AND READABLE!. Access Services Conference 2009 Atlanta, GA Tina Maresco and Maureen O’Brien Dermott Dickinson College Library, Carlisle, PA. How did we get here?. Is Ownership Breaking the Bank?. Who ya gonna call? Interlibrary Loan . ILL Borrowing.

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DOCUMENTS … WE WANT ‘EM RUSHED AND READABLE!

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  1. DOCUMENTS …WE WANT ‘EM RUSHED AND READABLE! Access Services Conference 2009 Atlanta, GA Tina Maresco and Maureen O’Brien Dermott Dickinson College Library, Carlisle, PA

  2. How did we get here? Is OwnershipBreaking the Bank?

  3. Who ya gonna call?Interlibrary Loan

  4. ILL Borrowing

  5. ILL Lending

  6. ILL Lending

  7. Access Strategies Books • Consortium Loans Articles • Ariel Delivery • Odyssey Electronic Delivery • Email • US mail • RapidILL

  8. TURNAROUND TIMEfor ARTICLES FALL 2006 FALL 2008 2.75 days • 5.25 days

  9. DOES IT MEET OUR STANDARDS? Checklists were kept for one week at “crunch time”. Each incoming and outgoing document was visually checked by a staff member.

  10. CHECKLIST --- BORROWING

  11. CHECKLIST --- LENDING

  12. Standards • Make a Checklist of Criteria • Provide Visual Examples of Acceptable Work • Periodic Quality Control by Staff • Goal of 24 hour Turn Around Time

  13. Summary andConclusions • Materials • Training for Student Workers • Change in Workflow • IT Support • Possible Future Licensing Agreements

  14. Epilogue Remember: When it comes to Document Delivery, we all want ‘em FAST, but nobody wants ‘em HALF-FAST Thank You

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