Enterprise Business Intelligence (IS6 120 )

1. Enterprise Business Intelligence(IS6120) 7 October, 2010 Information Systems from a Functional Perspective Csaba Csáki Business Information Systems

2. Levels of the Organization and Related Traditional Systems • Executive Information Systems • Decision Support Systems (both levels) • Management Information Systems • Transaction Processing Systems • Expert Systems • Functional Area Information Systems • (Across all levels within a function)

4. Major Business Functions • Sales and Marketing Systems • Manufacturing and Production Systems • Finance and Accounting Systems • Human Resource Systems

5. Systems from a Functional Perspective: Sales and Marketing Systems • Help identify customers • Develop products and services • Promote products and services • Sell products and services • Provide ongoing customer support

6. Systems from a Functional Perspective:Sales and Marketing Systems Amazon.com – book recommendations refinement • Help identify customers • Develop products and services • Promote products and services • Sell products and services • Provide ongoing customer support Call Centre’s – Hotel bookings/Flights Microsoft Support Site?!

7. Systems from a Functional Perspective: Examples of Sales and Marketing Information Systems

8. Systems from a Functional Perspective: Manufacturing and Production Systems • Planning, development, production of products and services • Planning, development, maintenance of production facilities • Acquisition, storage, availability of materials • Scheduling materials, facilities, labor • Controlling the flow of production

9. Systems from a Functional Perspective: Manufacturing and Production Systems • Planning, development, production of products and services • Planning, development, maintenance of production facilities • Acquisition, storage, availability of materials • Scheduling materials, facilities, labor • Controlling the flow of production Visual Staff Scheduler Pro 8.0 http://www.kibizsystems.com/

10. Systems from a Functional Perspective: Examples of Manufacturing and Production IS’s

11. Systems from a Functional Perspective: Overview of an inventory system

12. Systems from a Functional Perspective: Finance and Accounting Systems • Manage firm’s financial assets: cash, stocks, bonds, etc. • Manage capitalization of firm and finding new financial assets • Maintain and manage financial records

13. Systems from a Functional Perspective: Finance and Accounting Systems • Manage firm’s financial assets: cash, stocks, bonds, etc. • Manage capitalization of firm and finding new financial assets • Maintain and manage financial records Wall Street Trader QuickBooks

14. Systems from a Functional Perspective: Examples of Finance and Accounting IS’s

15. Systems from a Functional Perspective: Human Resources Systems • Identify potential employees • Maintain employee records • Track employee skills, job performance, and training • Support planning for employee compensation and career development

16. Systems from a Functional Perspective: Human Resources Systems Ultimate Employer / Staff Files • Identify potential employees • Maintain employee records • Track employee skills, job performance, and training • Support planning for employee compensation and career development Performance Now ™

17. Systems from a Functional Perspective: Examples of Human Resources IS’s

18. Systems by functional areas • Suppliers (SRM) • (coupled w/ manufacturing, marketing and accounting) • Predictions • (coupled w/ accounting and sales) • Sales • Customers (CRM) • (coupled w/ marketing and sales) • Learning • (coupled w/ HR) • Sales and Marketing • Manufacturing and production • Finance and Accounting • Human Resource • Integration : ERP

19. Class Exercise • Identify how the different IS are employed to support a business like Amazon.com.