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Arizona Department of Transportation Civil Rights Office

Arizona Department of Transportation Civil Rights Office. AzTA /ADOT 25 TH Anniversary Spring Conference April 24, 2012. ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761. ADOT Title VI Program. Lucy Schrader Title VI Program Manager 602-712-7761

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Arizona Department of Transportation Civil Rights Office

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  1. Arizona Department of TransportationCivil Rights Office AzTA/ADOT 25TH Anniversary Spring Conference April 24, 2012 ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  2. ADOT Title VI Program Lucy Schrader Title VI Program Manager 602-712-7761 lschrader@azdot.gov ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  3. Civil rights, Title VI, and customer service?? ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  4. The Golden Rule: “One should treat others as one would like others to treat oneself” ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  5. Perception isReality… ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  6. Customer complaints of discrimination? • Are you automatically guilty? • Does the word discrimination change your complaint process? • Should complaints of alleged discrimination be treated differently? • Why or why not? ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  7. Compliance with Title VI means… • Establish a complaint process • Ensure public notices are available for customer access • Identify contact person by name • Train employees on complaint process • Follow up with your customer • Record the outcome of the complaint for reporting purposes ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

  8. The Golden Rule: “One should treat others as one would like others to treat oneself” ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761

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